- How an Unavailable Product is Indicated
- How a Product of Insufficient Order Quantity is Indicated
- Note Regarding Vendor-Specific Functionality
- What Happens when an Out-of-Stock Product or a Product of Insufficient Quantity is Submitted on PO?
How an Unavailable Product is Indicated
Assuming the vendor utilizes a PO interface, then on a shopping cart screen or open PO (a PO that has yet to be submitted), if a product has an unavailable status (i.e., discontinued, dropped, deleted or suspended), then it is listed at the top of the product list and its Order Qty field presents with a red border. In addition, the number of unavailable products is listed in the Out of Stock label at the top of the screen.
For an unavailable product, you can either remove the product or replace the product. See the following respective articles for more information:
In addition, there is the auto-substitution function that can be activated, which automatically substitutes an unavailable product with another verified product that is available. See Automatically Substituting Products in a Cart or Open PO (for Specific Vendors) for more information.
How a Product of Insufficient Order Quantity is Indicated
A product that has insufficient quantity for the requested order amount presents with a Insuff. Qty label, and its order quantity number is red.
Hovering your cursor over the number displays "Inventory at hand is insufficient. There are only [X] items available."
For a product of insufficient quantity for the requested order amount, you can either adjust the order quantity or replace the product. See the following respective articles for more information:
- Adjusting Order Quantity of Vendor Products in a Cart or Open PO
- Replacing an Item's Vendor Product in a Cart or Open PO
In addition, there is the auto-substitution function that can be activated, which automatically substitutes a product of insufficient quantity with another verified product of sufficient quantity. See Automatically Substituting Products in a Cart or Open PO (for Specific Vendors) for more information.
Note Regarding Vendor-Specific Functionality
Because each vendor can handle unavailable and insufficient quantity products differently, there may be exceptions to the information documented above. You can reach out to MealSuite Support or your CSM (customer service representative) to learn if there are exceptions.
If you are MealSuite Support or a CSM, see the following internal article on vendor-specific functionality related to out-of-stock or insufficient quantity: Purchase Order Functionality Specific to Vendors (INTERNAL).
What Happens when an Unavailable Product or a Product of Insufficient Quantity is Submitted on PO?
If a product is unavailable, then when you submit the PO, a message appears stating that there are unavailable products and therefore will be removed from the PO, but also giving you the opportunity to review these products.
If a product is insufficient quantity, a message appears indicating that the stock quantity is limited.
For more information, see Submitting to a Vendor that has a PO Interface.