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Reading a Printed KMS Ticket

Kevin U
  • Updated

Reading a Printed Ticket

The layout of an advanced order (AO) or instant order (IO) ticket printed at a KMS (kitchen management system) printer is as follows:

  1. Order ID, ticket print time and date, and order taken by.
  2. Resident/patient name.
  3. Residence area.
  4. Diet order.
  5. Dining location.
  6. Allergens.
  7. Ordered menu items.
  8. Notes (i.e., server notes, meal-specific notes, daily notes, and resident/patient profile notes).

The ticket is the same for advanced ordering (AO), instant ordering (IO). and POS orders. Also note that the example shows a ticket printed from a thermal printer. 

Note: A one-page PDF is available at the bottom of this article to download and distribute as needed. 

 KMS_ticket2.png

FAQs

An item is not printing on a ticket?

It could be that the item is not assigned to a production area in the core system. If so, then the item will need to be assigned to a production area. See Assigning Menu Items to a Production Area. 

In addition, to see items currently not assigned to a production area, run a production report, and any unassigned items will be listed in the "Unassigned" section on the report. 

What is the order in which tickets are printed?

For instant ordering, tickets are printed in the order in which they are fired. 

For advanced ordering, tickets are printed according to the service interval increment selected by the user placing the advanced order in combination with any preparation time that is configured for the meal period. For advanced orders with the same service interval increment and meal period, the print order will be random. 

How are items sorted on a ticket?

Items in the ticket are displayed at random and do not follow the menu item sort order in the core system. However, if the Force Entree to be at top of ticket when present option is selected in the KMS configuration, then items in the Entree menu category will display at the top of the ticket. 

Also note that if meal courses are enabled, the items will present in their assigned meal course, but will be randomly sorted in that meal course. 

Do profile notes and service notes for a resident/patient profile appear on a printed ticket?

Yes. Profile notes and service notes (both daily notes and meal-specific notes) appear on a printed ticket. However, profile notes and service notes do not appear on an onscreen KMS ticket.

Note: An internal setting must be enabled by MealSuite Support to allow for profile notes to appear on a printed ticket. If profile notes are not appearing on a printed ticket, it most likely means this internal setting is disabled. Please reach out to MealSuite Support to enable the setting. If you are MealSuite support, see the following internal article: Including Profile Notes on Ordering Screen and Printed Tickets (INTERNAL).

Does a personal note added to a menu item (i.e., item note) appear on a printed ticket?

Yes. A personal note that was added to a menu item (i.e., item note) will appear on a printed ticket. 

Do server notes entered for the order in the Touch app appear on a printed ticket?

Yes. Server notes entered for the order in the Touch app appear on a printed ticket. 

My instant orders (IO) are not being printed?

This is most likely because the server not selecting the correct KMS location when setting up instant ordering in the Touch app. The KMS location is selected in the Select Meal Assembly field (screenshot below). Communicate with your servers to ensure they choose the correct location. If needing to change the name of the KMS location to something more recognizable for your servers, see Editing a KMS Location. 

select_correct_KMS.png

My advanced orders are not being printed?

If advanced orders are not being printed, it could be that advanced orders are configured to only be sent to the core system, and not the KMS. 

In the Touch Admin software, select Account Settings. And then ensure the Only send Advanced Orders back to MealSuite, do not send to KMS or Printer check box is clear (not selected). If selected, clear it and then click the Update Facility button to apply your changes. 

only_send_AO_orders_to_Core.png

One-Page Printable Sheet for Distribution

The attachment below is a one-page PDF showing example of a printed ticket. Distribute and print as needed.