- About the Setup Options for Transferring Residents Between PCC Facilities
- Recommended: Add the People Group Column to the Connect Screen
- Other Things to Know
About the Setup Options for Transferring Residents Between PCC Facilities
If your MealSuite account utilizes a PCC Connect interface and there are multiple PCC facilities (e.g., a retirement facility and a short-term care facility), you have the following setup options to determine what occurs in MealSuite when a resident is transferred between PCC facilities:
- Maintain Separate Profiles in Each People Group (default option):
- Maintain One Profile and Transfer that Profile Between People Groups
Maintain Separate Profiles in Each People Group (default option)
For multiple PCC facilities (e.g., a retirement facility and a short-term care facility), your MealSuite
account maintains separate profiles for the resident in each MealSuite people group that represents
each facility. (Note that a profile in MealSuite would only be created in a people group if the resident is present in the associated facility of that people group). Therefore, regardless of the resident’s physical location, when a message is sent from a facility, MealSuite will update the profile in the people group associated with that facility.
Example: John Doe resident has a profile in the Retirement people group and another separate profile in the Short-Term people group. When the Retirement PCC facility sends MealSuite a diet order update, then only the profile in the Retirement people group is updated with the new diet order.
Benefit: The benefit of maintaining separate profiles is that the resident has unique personal menu preferences and notes specific to the level of care provided by a PCC facility. In addition, POS charges can be made specific to a PCC facility.
If you are MealSuite Support, ensure the Enable inter-group transfers option is not selected in PCC Connect Interface: API Settings to maintain separate profiles in each people group.
Maintain One Profile and Transfer that Profile Between People Groups
A profile moves between people groups when the resident of that profile transfers between PCC facilities.
Example: John Doe resident is an active resident in the PCC retirement facility and the associated Retirement people group in MealSuite. A John Doe profile with the same OMPID is then admitted to the PCC short-term care facility. The existing John Doe profile in the Retirement people group will be
moved to the Short-Term people group rather than a new and separate profile being created.
Benefit: The benefit of this setting is that it eliminates duplicate profiles and keeps the same personal menu customizations and profile notes intact when the resident transitions to a new level of care specific to a PCC facility.
If you are MealSuite Support, ensure the Enable inter-group transfers option is selected in PCC Connect Interface: API Settings to maintain one profile and transfer that profile between people groups.
Notes:
- The transfer of a resident to a people group relies on the reception of an admit message or leave of absence (LOA) return message from the PCC facility linked to that people group in MealSuite.
- When a resident is transferred between people groups, their profile history will indicate such, and the default diet order will be applied for that people group (assuming the When Returning from Archive apply setting is set to accept the default diet order in the Connect interface settings).
- After the transfer has occurred to a people group, any subsequent messages received from the previous PCC facility will be ignored and not used to update the associated profile (unless of course the resident is readmitted to the original PCC facility). The Connect screen displays such ignored messages with “Ignored due to PCC transfer”.
Recommended: Add the People Group Column to the Connect Screen
Regardless of which option you choose, when you have multiple PCC facilities linked to the same
MealSuite account, it is highly recommended to add the People Group column to the Connect
screen to allow you to easily see which people group/PCC facility has sent the Connect message. See the following article for instructions on adding columns: Setting Preferred Columns on the Connect Screen.
Other Things to Know
If your account is configured to maintain one profile, and a resident is currently archived, then when a return from LOA message is received from a facility the resident is not currently in, then the interface will unarchive the resident and move them to the associated people group of the facility the message was received from.
For example, if the resident is archived in People Group A (i.e., Facility A), and a return from LOA message is received from Facility B, the resident is unarchived and moved to People Group B