A support agent can begin a live video session on your Touch app device to communicate and screenshare so as to help troubleshoot Touch issues.
To begin a live video session:
- Tap Support in the top menu (first screenshot below) to open the Support screen (second screenshot below).
- Your support agent will provide you with a code. Enter that code in in the Room Code field.
- Tap Connect and the video session is started!
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Use the available tools as needed during the session. Note that the Hide button hides your camera during a screenshare.