- What is a Special Order Product?
- Special Orders POs (Vendor-Specific)
- Note Regarding Vendor-Specific Functionality
What is a Special Order Product?
The definition of a special order product is specific to the vendor and typically means the product must be manually ordered from the vendor (i.e., phone, email) as opposed to be automatically submitted through the PO interface. A special order product is identified in a cart and PO via its Availability status.
Special Order POs (Vendor-Specific)
Because a special order product must be manually ordered from the vendor, then certain vendors in the system manage special order products by creating a separate "special order PO" during the PO creation process.
A special order PO is identified as such with the prefix "SO" before its number (e.g., PO-SO1813) and is listed in the Purchase Orders listing screen, from which it can be opened.
Once opened, it can be printed (first screenshot below) as a downloadable PDF (second screenshot below) to be used to manually submit (i.e., phone, email) the products to the vendor.
Note Regarding Vendor-Specific Functionality
Because each vendor can handle special order products differently, there may be exceptions to the information documented above. You can reach out to MealSuite Support or your CSM (customer service representative) to learn if there are exceptions.
If you are a MealSuite Support or a CSM, see the following internal article on vendor-specific functionality related to special order products: Purchase Order Functionality Specific to Vendors (INTERNAL).