To resolve Connect messages from the Connect screen, complete the following steps:
- Open the Connect screen (People > Connect), where messages waiting to be resolved are listed.
- Use the Search field to locate messages for specific message for a resident or patient.
- You can also use the Filters tools to narrow down specific messages that are displayed onscreen. The available filters are as follows:
- Received Between (select a date range)
- Message Type
- EHR
- People Group
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Status (options are New, Acknowledged, Ignored, Unprocessed)
- For the message to be resolved, click its Resolve button. A pop-up specific to the data mapping issue appears. For the pop-up that appears, refer to its associated article for options to resolve its data mapping issues:
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Resolve People pop-up - see Options when Resolving Unmapped Persons
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Resolve Room pop-up - see Options when Resolving Room Data Mapping Issues
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Resolve Intolerance & Allergen pop-up - Options when Resolving Allergen and Intolerance Data Mapping Issues
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Resolve Diet Order pop-up - Options when Resolving Diet Order Data Mapping Issues
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Resolve People pop-up - see Options when Resolving Unmapped Persons