Overview
There is the ability for a POS operator to mark a menu item or product as unavailable.
If so, then on the POS front-end, the item/product reads "Sold Out" and cannot be added to an order.
Marking a Menu Item as Unavailable
When marking a menu item as unavailable, the unavailable status only applies to the day and POS location, meaning the unavailable status is not applied to the same menu item on a different day or a different POS location.
To mark a menu item as unavailable/sold out, complete the following steps:
- In POS, from the Tools menu at the top right of the screen, select POS Manager. The POS Manager screen appears.
- Select POS Item Management. The POS Item Management screen appears.
- Select the desired date and meal service (Breakfast, Lunch, or Dinner) to refresh the screen with menu items of the day/meal.
- Locate the menu item, and switch its Unavailable toggle to on. The change is saved automatically. If the menu item also exists in another meal service for the day, then the unavailable status is updated there also.
Marking a Product as Unavailable
When marking a product as unavailable, the unavailable status only applies to the day and POS location, meaning the unavailable status is not applied to the same product on a different day or a different POS location.
To mark a product as unavailable/sold out, complete the following steps:
- In POS, from the Tools menu at the top right of the screen, select POS Manager. The POS Manager screen appears.
- Select POS Item Management. The POS Item Management screen appears.
- Select the desired date and meal service (Breakfast, Lunch, or Dinner) to refresh the screen with menu items of the day/meal service and also any food products assigned to the meal service.
- Locate the product. Note that if the product is not seen, it could be the product's category is not displayed on the POS grid, or it could be that the product is assigned to a menu category and that menu category is not configured to show products; therefore turn off the Show Items On POS Grid Only filter to show products that are not on the POS grid. For more information on how products can be configured to appear on the POS grid, click here.
- Switch the Unavailable toggle to on. The change is saved automatically. If the product also exists in another meal service for the day, then the unavailable status is updated there also.