- I can't find a resident/patient? A resident/patient is no longer showing?
- I change a name on their profile but it changes back/gets overwritten?
I can't find a resident/patient? A resident/patient is no longer showing?
In this scenario, it often means the MealSuite system archived the profile because it received a discharge message from the EHR via the Connect interface.
You can confirm if the profile was archived by opening the People Listing screen, and using the Status filter to display all archived profiles. For specific instructions, see Locating Archived Persons.
If the profile is archived, then you can unarchive the profile. For specific instructions, see Unarchiving a Profile.
I change a name on their profile but it changes back/gets overwritten?
If using a Connect interface to your EHR, the name in the EHR will overwrite the name in the MealSuite profile the next time a demographic update message is received. Therefore ensure to change the name on the EHR.