This article presents troubleshooting steps to follow if a menu item is not appearing on the POS. If a product or service is not appearing on the POS, then instead see the following article: Troubleshooting Why a Product/Service is Not Appearing on the POS.
If a menu item is not appearing on the POS, then follow the troubleshooting steps below in order:
- Confirm if the start date for a menu is Monday.
- Confirm if the menu item is in the appropriate menu category.
- Confirm if the menu category is configured to display on the POS grid.
- Confirm that the menu item is not listed more than once in the meal service.
- Confirm if the POS menu category tile is configured to read the menu type (Standard or Also Available) that the menu item is on.
- Confirm that the menu item is not in a category that is also assigned to the POS Modifiers grid.
- Re-download the menu.
1. Confirm if the start date for a menu is Monday.
For a weekly menu (standard menu, snack menu, and also available menu set as a weekly menu), its menu cycle always starts on a Monday in the system; therefore it is always recommended for the start date be a Monday when you schedule the menu.
Confirm if the scheduled start date for the menu is Monday, and if it is not Monday, then reschedule the menu to be a Monday. See the following article for instructions and more information: Checking the Start Date of a Menu.
2. Confirm if the menu item is in the appropriate menu category.
Confirm in the core system if the item is in the appropriate menu category. See Opening the Menu Day View to view items and their menu categories, and if needed to change the menu category of an item, see Changing Menu Category of a Menu Item.
3. Confirm if the menu category is configured to display on the POS grid.
In the Touch Admin software, ensure that the menu category is configured to display on the POS grid by creating a menu category tile; see Creating a Menu Category Tile for instructions.
4. Confirm that the menu item is not listed more than once in the meal service.
Confirm in the core system that the item is not listed more than once in the meal service (breakfast, lunch, dinner), which can be mistakenly done by being listed in different menu categories. For example, French Fries is listed twice for lunch by being assigned to the Starch menu category and the Sides menu category.
- See Opening Week-at-a-Glance (WaaG) View to see if a menu item is listed more than once for a meal service.
- To remove a menu item from a category, see Removing Items from a Menu.
- To change a menu category of an item, see Changing Menu Category of a Menu Item.
5. Confirm if the POS menu category tile is configured to read the menu type (Standard or Also Available) that the menu item is on.
In the Touch Admin software, ensure that the menu category tile in the POS grid is configured to read the menu type (Standard or Also Available) that the menu item is on. Click here to open and edit a menu category tile.
6. Confirm that the menu item is not in a category that is also assigned to the POS Modifiers grid.
A menu item will not appear on the POS grid if its menu category for the meal service is a menu category tile on both the POS Food and Beverages grid and the Modifiers grid.
It is recommended to remove the menu category tile from the Modifiers grid, as that is not usually required. The menu category may have been added to the Modifiers grid in the mistaken belief that it was needed as part of configuring Modifier Prompt (i.e., Forced Modifiers).
7. Re-download the menu.
Contact MealSuite Support to re-download the menu to synch menu items from the core system to POS.