- How Personal Menu Items Appear
- How Like Preferences and Dislike Preferences Appear
- How Substitutes Appear
- How Items with Serving Size Adjustments Appear
- How "Do Not Serve" Items Appear
- How Diet Conflicts Appear
- How House Fallback Items from an AA Menu Appear
- Advanced Ordering Items
How Personal Menu Items Appear
A personal menu item appears in blue text below choice 1 items.
How Like Preferences and Dislike Preferences Appear
An item marked as a like preference appears with the green thumbs up icon.
An item marked as a dislike preference appears with the red thumbs down icon.
How Substitutes Appear
Specific Substitutes
A specific substitute appears in green text.
Hovering your cursor over the item displays the original item that was substituted.
Fallback Substitutes
A fallback substitute appears in purple text, and only appears if there is no other option that can be served (see Menu Item Selection Logic for more information).
Hovering your cursor over a personal item displays “Fallback Substitute”.
How Items with Serving Size Adjustments Appear
How "Do Not Serve" Items Appear
To see do not serve items on the personal menu, ensure the Show Excluded Items option is selected via the Display Options.
Do not serve items appear as follows:
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If the item is do not serve as a result of the person’s allergen, then it is crossed out and appears with a red star icon.
Hovering your cursor over the red star displays a tooltip of what allergen caused the item to be removed. -
If the item manually marked as do not serve. it is crossed out and appears with an apple icon and a note icon. The apple icon indicates the item was manually marked as do not serve. By hovering your cursor over the note icon, a tooltip appears to indicate that the item was manually marked as do not serve.
Resolving "Substitute Needed" for a Do Not Serve Item
When an item is do not serve, the menu item selection logic will attempt to find an item for the associated category and meal period. If the logic does not result in an item that can be served, then their personal menu states “Sub Needed [menu category name]” in red text, as per screenshot below.
In addition, the text "Substitute needed" will appear underlined on the Person-Specific Select Menus Report and the Tray Menu Tickets Report.
For options on finding an item when the "Substitute Needed" text is displayed, or if you decide to not find an item and do not want the "Substitute Needed" text to display, see Resolving "Substitute Needed" on Personal Menu and Reports.
How Diet Conflicts Appear
If a resident is assigned a diet type that is set up with restrictions, and a restricted item is added to a person’s personal menu via customization, the system triggers a warning message about the conflict (screenshot below). The MealSuite user has the option of cancelling the item to honour the diet restriction or ignoring the warning and keeping the restricted item. If ignored, then each time the person’s profile is opened, the same warning will appear.
On the personal menu view, if a restricted item for a diet type had been kept, then the restricted item appears with diet conflict icon to alert you of the conflict.
How House Fallback Items from an AA Menu Appear
When the system selects an item from an also available (AA) menu with the house fallback setting, that item appears in orange font in the menu category.
For more information see Menu Item Selection Logic.
Advanced Ordering Items
How Item from a Reused Order Appears (for Advanced Ordering)
For a resident/patient with the advanced ordering service type and who misses placing an order, the system will reuse the same order from the previous same menu week/day/meal service (see Reusing of Past Orders for more information).
When an order is reused by the system, it appears with the "reused order" icon (), as shown in screenshot below.
Note: When an item is from a reused order, it is only indicated as such in the core system (with the "reused order" icon), and not in the Touch app.
How Items that have been Ordered Appear (for Advanced Ordering)
If the person’s service type is advanced ordering, and an item has been ordered for a meal (via the MealSuite Touch app), then the item displays in the personal menu with a green check box icon.