- About Disliked Items
- Marking an Individual Item as a Dislike
- Marking a Likes & Dislikes Group as a Dislike
- Tutorial Video - Marking Items as Dislikes (2:54)
- Reports that Can Print "Dislike" Preferences
About Disliked Items
An item marked as a dislike on a person’s personal menu is an item they do not prefer, but is still safe to be served if needed. For example, assume a person dislikes tomatoes; then if a salad is served the tomatoes can easily be pushed to the side. Items marked as disliked on a person’s personal menu will aid in the order taking process.
- For a person with the table select service type, items marked as dislikes enable the server to learn the person’s preferences and make suggestions accordingly. For example, “Fish is being served, which I know is not your preference. Would you like to order the chicken instead?”
- For a person with the advanced ordering service type, items marked as dislikes aid the person in their order-taking process by quickly identifying their preferences on the menu.
- For a person with the non-select service type, items marked as dislikes will be excluded from being served if other choices are available. However, if other choices are not available, the disliked item will be served. For more information, see Non-Select Service Type: Item-Selection Logic.
Marking an Individual Item as a Dislike
- Open the person’s personal menu.
- Click on the item you want to mark as a dislike. The Customize pop-up window appears.
- Click the Dislike icon (
). The Dislikes pop-up window appears.
- The individual item is selected by default. Click the Save button. The item is marked as a dislike with the red thumbs down icon.
Unmarking an Item as a Dislike
When an item is marked as a dislike, it is then considered a customization in the person's personal menu. Therefore to unmark an item as a dislike (i.e. "undo" or remove the dislike), the "dislike" personal menu customization will need to be removed. To remove a personal menu customization, see Removing a Personal Menu Customization.
Marking a Likes & Dislikes Group as a Dislike
A Likes & Dislikes group can be marked as a dislike for a person’s personal menu, meaning all recipes and prepared foods in that group will be marked as dislikes for the person.
To mark a Likes & Dislikes group as a dislike, complete the following steps:
- Open the person’s personal menu.
- At the top right corner, click the settings tool. The customization slide-out panel appears.
- The Diet Order field by default displays the person’s currently-assigned diet order (diet type and texture type), which is indicated by the blue user icon. You can only add a personal customization to the person’s currently assigned diet order, so therefore ensure it is selected in the Diet Order field.
If the person’s currently-assigned diet order consists of different texture types for meal periods and snack times, then those texture types (combined with the primary diet type) are available in the Diet Order field with the blue user icon, as per screenshot below. Therefore personal customizations can be added to them. (For more on what diet orders are displayed in the Diet Order field, see Viewing Personal Menu Customization Grid > Diet Order Field).
- Click Add New > Dislike(s). The Dislikes pop-up window appears.
- The top field contains the Likes & Dislikes groups. From the field, select the Likes & Dislikes group you want to mark as a dislike. Note: A Likes & Dislikes group is not available if it is has previously been marked as a like. If a desired Likes & Dislikes group is not available, and you know has not been already marked as a like, see Don't See a Desired Likes & Dislikes Group? below.
- The second field contains the meal periods and snack times to give you the option of selecting specific meal periods/snack times the disliked item appears in. For example, if the Caffeine Likes & Dislikes group is applied to only dinner, then coffee will appear as disliked for dinner, but not appear as disliked in breakfast or lunch.
Note: If the person’s currently-assigned diet order consists of different texture types for meal periods and snack times, then those texture types (combined with the primary diet type) are available from the Diet Order field for you to select (step 3 above). The second field in the pop-up therefore only displays the meal periods/snack times the selected texture type is associated with.
- The third field contains the menu categories to give you the option of selecting specific menu categories the disliked item appears in. For example, if the Caffeine Likes & Dislikes group is applied to only the Beverages menu category, then coffee will appear as disliked in if in the Beverages category, but not appears as disliked in any other menu category. Note: the categories that are available depend on the meal periods and snack times selected in the field above.
- Click the Save button to apply your changes. The newly-added dislike is added to the personal menu. Any items within that group appear with the red thumbs down icon.
Don't See a Desired Likes & Dislikes Group?
A Likes & Dislikes group is not available if it is has previously been marked as a like. If in step 5 above a desired Likes & Dislikes group is not available, and you know it has not been marked as a like, then first confirm if the Likes & Dislikes group is available in your account for use; see Displaying the Likes & Dislikes Groups Available to your Account.
If the desired Likes & Dislikes group is available in your account, it could be that it is unpublished. If so, an unpublished Likes & Dislikes group is not available to be marked as a like. If your account owns the Likes & Dislikes group, then you can republish it; see Publishing a Likes & Dislikes Group. If your parent account instead owns the Likes & Dislikes group, then your account will not be able to republish it; please reach out to your parent account for them to publish the Likes & Dislikes group.
You also have the option of creating a Likes & Dislikes group and adding items to it. To do so, see Creating a Likes & Dislikes Group.
Unmarking a Likes & Dislikes Group as a Dislike
When a Likes & Dislikes group is marked as a dislike, it is then considered a customization in the person's personal menu. Therefore to unmark a Like & Dislikes group as a dislike (i.e., "undo" or remove the dislike), the "dislike" personal menu customization will need to be removed. To remove a personal menu customization, see Removing a Personal Menu Customization.
Tutorial Video - Marking Items as Dislikes (2:54)
Reports that Can Print Dislike Preferences
The following personal menu reports have the option to print (i.e., include) dislike preferences: