- About the Cash Drawer
- How do I get the cash drawer to open automatically on cash payment?
- My cash drawer is not opening at all with payments
- My cash drawer is opening very slowly
- Can I force open the cash drawer without internet connection
- Can I use an existing cash drawer at my facility?
- I've lost my cash drawer keys. How do I get a replacement?
- Is there a way to define or record the opening float (cash) in a cash drawer before transactions take place?
About the Cash Drawer
- Printers also control the cash drawers. The cash drawer is connected via a RJ45 (i.e., telephone) cord to the printer.
- Printers are preconfigured by MealSuite before being shipped to a customer.
How do I get the cash drawer to open automatically on cash payment?
Reach out to MealSuite Support. If you are MealSuite Support, then for the payment location in a POS location, select the Yes, Auto-Open check box; see Creating Payment Location (i.e., Selecting Printer with Cash Drawer).
To manually open the cash drawer, then from the POS app, select Tools > Cash Drawer > Open.
The cash drawer, once opened, can be closed by physically pushing the drawer in.
My cash drawer is not opening at all with payments.
The cash drawer may be locked. If you hear a click when you expect the drawer to open, it indicates the drawer is trying to open but unable to do so. Use the provided key to unlock the drawer.
If you do not hear a click, then confirm if the printer that the cash drawer is connected to is online via the POS app by going to Tools > Cash Drawer > Open.
- If the cash drawer opens, it is not locked and its printer is online.
- If the cash drawer does not open, the printer may be offline or the printer may not be installed properly.
- Check that the RJ45 cable is connected between the printer and cash drawer.
- Validate the printer is working as expected by referencing Troubleshooting Printer Hardware Issues
My cash drawer is opening slowly
- This typically means the printer is not configured to MealSuite specs. Follow Re-Connect Printer to MealSuite Server and Installing the Latest Firmware Updates. Specifically you will need to ensure the polling time is 1 second and the firmware is up to date.
Can I force open the cash drawer without internet connection?
- The keys to the cash drawer come inside the drawer, and if you have no internet connection and need to force open the drawer, complete the following
- Locate the metal lever on the bottom of the cashdrawer
- Push the metal level to force open the drawer
Can I use an existing cash drawer at my facility?
Some cash drawers are wired differently, but yes, MealSuite can test it once installed.
I've lost my cash drawer keys. How do I get a replacement?
At the bottom of the cash drawer, retrieve the serial number and model number. Contact MealSuite Support with these numbers and request a replacement key.
Is there a way to define or record the opening float (cash) in a cash drawer before transactions take place?
No. There is no way to define or record the opening float in a cash drawer before transactions take place?