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Installing and Configuring a Printer

Kevin U
  • Updated

Installing Your Printer

When you order a printer from MealSuite, it will ship pre-configured. Simply plug it into a power outlet, and connect it to a network wall switch using an Ethernet cable. 

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Warning! If using an Elo® Expansion Module, or any other device that has a network port, do not connect to its network port. 

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Configuring your Printer (if needed)

As noted, your printer comes pre-configured to operate. However, if required for whatever reason to configure the printer, follow the steps below. 

Connect Printer to MealSuite Server

Once the printer is connected to your network, it will be assigned an IP address. You will retrieve that IP address and use it to access the printer settings using a web browser, and then connect the printer to the MealSuite server. Complete the following steps:

  1. Turn off the printer.

  2. Hold the Feed button down while turning the printer on. Keep holding the Feed button until the status report begins to print. The status report will be two tickets, and the second ticket may take a minute before printing. The IP address is listed at the bottom of this second ticket.

  3. Open a web browser from the same network as the printer, and enter the printer’s IP address in the URL address bar. The Star Micronics web UI screen appears.

  4. Click Login and enter the username root and the password public. Note: If you are prompted to enter a new password, just type public.

  5. Select CloudPRNT from the left navigation pane.

  6. From the CLOUDPRINT Service drop-down, ensure ENABLE is selected.

  7. Based on your database (i.e., domain), enter the appropriate URL in the Server URL field:
    dineOS: https://myusuite.touch.mealsuite.com/api/print/v1/print_jobs
    Synergy: https://synergy.touch.mealsuite.com/api/print/v1/print_jobs
    Revera: https://revera.touch.mealsuite.com/api/print/v1/print_jobs
    MealSuite: https://mealsuite.touch.mealsuite.com/api/print/v1/print_jobs

  8. In the Polling time (Sec) field, enter 1 second.

  9. Select Save.

  10. Select Save → Restart device option.

  11. Click Execute.

Installing Latest Firmware Updates

While still in the Star web UI, select Firmware Updates from the left navigation pane and check for updates. If there are any updates, download and install as per the onscreen instructions.

Registering the Printer in Touch Admin

The next steps are to register the printer in Touch Admin. This involves entering the desired name for the printer and entering the MAC (media access control) address of the printer. When a print command occurs in the Touch or POS app, the system takes the command through the MealSuite server and directs it to the appropriate printer based on the MAC address.

The MAC address can either be found in the report you printed in steps 1 and 2 above, or on a physical label on the back or bottom of the printer. 

To register the printer in Touch Admin:

  1. In Touch Admin, click Hardware Devices > Printers. The Printers screen appears.

  2. Click the Add New Printer button. The Add a Printer screen appears.

  3. Enter the following:
    • Name - enter the desired name of the printer. The name should be easily recognized by your staff to print orders and is typically based on the location of the printer.
    • MAC Address - can either be found in the report you printed above, or on a physical label on the back or bottom of the printer. Ensure that any letters are entered in lowercase. 
    • Printer type - select Cloud
      Note: The IP field can be ignored.

  4. Click the Create Printer button to apply your changes. You are returned to the Printers screen, where the newly-added printer appears.

  5. Complete steps 2 to 4 to add additional printers.

Setting Up Star Wireless Printer with Wi-Fi Dongle

Instructions to set up a Star wireless printer with a USB Wi-Fi dongle are documented in the Star proprietary documentation via the following link: Star Micronics: How to Set Up a Wi-Fi Dongle.

Prerequisite: An Ethernet cable is required for the initial setup steps. After the wireless printer is successfully setup, the cable can then be disconnected. 

Supported Wi-Fi Dongles

The Star Micronics: How to Set Up a Wi-Fi Dongle article also lists the supported Wi-Fi dongles, shown below for your convenience. 
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