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Resolving Menu Item with Too High (or Too Low) a Cost

Kevin U
  • Updated

Identifying Menu Item with Too High (or Too Low) a Cost

When on the menu day view with costs displayed, you may notice that the cost per serving for a menu item is not accurate (i.e., too high or too low). 

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By clicking once on the menu item (first screenshot below), the recipe details display on the right for troubleshooting purposes (second screenshot below). 

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If Menu Item is a Recipe

If the menu item is a recipe, then the troubleshooting steps will involve looking at the recipe's estimated serving size, its yield, the vendor products selected for the ingredients, and the pack prices of the vendor products, Troubleshooting instructions are here: Identifying and Troubleshooting Recipe Cost Issues. 

If Menu Item is a Prepared Food

If the menu item is a prepared food, then the troubleshooting steps will involve looking at the vendor product selected for the prepared food and the pack price of the vendor product. Depending on the issue, refer to the appropriate sub-section below. 

Do You Need to Change the Vendor Product Selected for the Prepared Food?

If it is necessary to change the vendor product selected for the prepared food, refer to the following chapter for options: Selecting Vendor Products for Food Items by Favouring. 

Pack Price Incorrect for a Vendor Product?

If the pack price for the vendor product is not correct, then it needs to be corrected by editing the product. Doing so depends on the following:

  • If the vendor is not an interface-enabled vendor, then the vendor products are not imported electronically, and as such you have the ability to edit products. See Editing a Vendor Product to do so. 
  • If the vendor is an interface-enabled vendor, then the vendor products in your account are imported electronically and therefore you cannot edit products. Contact your vendor to update the pack price.

You can determine if a vendor is an interface-enabled vendor on the Vendors screen (Procurement > Vendors & Products) via the value in the Order Guide Source column:

  • Manual means the vendor does not use an import interface
  • Electronic means the vendor has an import interface. 

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