Skip to main content

MealSuite Portal App - Placing a Paid Order for Delivery

Kevin U
  • Updated

Placing a Paid Order for Delivery

To place a paid delivery order from your MealSuite Portal app, complete the steps below:

Note: The ability to place an order for delivery is available to residents. Staff members do not yet have the ability to place an order for delivery. 

  1. Tap Place An Order. 

    place_order.png
  2. If there is more than one dining location to order from, select the preferred one from the Choose Dining Location dropdown.

    choose_dining_location.png
     
  3. Select the date and the meal service (breakfast, lunch or dinner), and tap Delivery. 

    place_an_order_delivery.png
     
  4. The first available time range is automatically selected. Select a different time range if needed, and then tap GO. 

    select_time_range.png
     
  5. To add an item to your order tap its Add button. 

    pickup_order.png
     
  6. Tap View My Cart to view your order and make any modifications. 

    view_my_cart.png

    my_cart.png

    Note that if you have a meal plan, then items that are covered by the meal plan are not charged. 

    my_cart2.png
     
  7. If you decide you no longer want an item, then you can remove it from your cart by tapping its red trash icon. 
    remove_icon.png
     
  8. You can adjust the quantity of an item by tapping + to add or tapping - to remove. 

    add_more.png
  9. In the Special Instructions box, you can include any enter any notes or special instructions (e.g., extra napkins please). 

    special_instructions.png
     
  10. To leave the cart to order more items, tap the X sign at the top left corner. 

    tap_x.png
  11. Tap the To Checkout button. 

    to_checkout_button.png
     
  12. Tap the Place Order button to place your order.  

    place_order_button2.png
     
  13. A confirmation message appears with the order details and delivery time. 

    success_delivery.png

Can I modify a order after I paid for it?

No. A paid order, once paid for, cannot be modified. 

Can I cancel an order after I paid for it?

If the order has been paid for, unfortunately it cannot be cancelled by you. However, it can be cancelled by a staff member. 

If you are a staff member, please see the following instructions on how to cancel a paid order from the To Go Orders screen at a POS station: Cancelling and Refunding an Order. 

Can I cancel an order before I pay for it?

Yes, you can cancel an order if you have not paid for it yet. To do so: 

  1. Tap the Home screen icon at top left of screen.
  2. A message appears asking if you want to cancel the order.

    cancel_message.png
     
  3. Tap Yes to the message. The order is cancelled.

Another method to cancel an order prior to paying is as follows: 

  1. Tap View My Cart.
  2. Tap the Cancel Order button. A message appears asking if you want to cancel the order.

    cancel_message.png
     
  3. Tap Yes to the message. The order is cancelled.