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MealSuite Portal App - Placing a Paid Order for Pickup

Kevin U
  • Updated

Placing a Paid Order for Pickup

To place a paid pickup order from your MealSuite Portal app, complete the steps below:

  1. Tap Place An Order. 

    place_order.png
  2. If there is more than one dining location to order from, select the preferred one from the Choose Dining Location dropdown.

    choose_dining_location.png
  3. Select the date and the meal service (breakfast, lunch or dinner), and tap Pickup.  

    place_an_order2.png
     
  4. The first available pickup time is automatically selected. Select a different pickup time if needed, and then tap GO. 

    select_time.png
     
  5. To add an item to your order tap its Add button. 

    pickup_order.png
     
  6. Tap View My Cart to view your order and make any modifications. 

    view_my_cart.png   

    my_cart.png

    Note that if you have a meal plan, then items that are covered by the meal plan are not charged. 

    my_cart2.png
     
  7. If you decide you no longer want an item, then you can remove it from your cart by tapping its red trash icon. 
    remove_icon.png
     
  8. You can adjust the quantity of an item by tapping + to add or tapping - to remove. 

    add_more.png
      
  9. In the Special Instructions box, you can include any enter any notes or special instructions (e.g., extra napkins please). 

    special_instructions.png
     
  10. To leave the cart to order more items, tap the X sign at the top left corner. 

    tap_x.png
     
  11. Tap the To Checkout button. 

    to_checkout_button.png
     
  12. Tap the Select Payment Method button. 

    select_payment_method_button.png

     
  13. Select your payment method and then tap the Save button.
    • Charge to Room
    • Pay at Pickup
    • Credit/Debit (if available). 

      select_payment_method.png
       
  14. Tap the Place Order button to place your order.  

    place_order_button2.png
     
  15. If paying my credit or debit card, enter the card information, and then tap the Pay button.

    credit_card.png
     
  16. A confirmation message appears with the order details. 

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  17. At the designated time, pick up your order. 

Can I modify a order after I paid for it?

No. A paid order, once paid for, cannot be modified. 

Can I cancel an order after I paid for it? 

If the order has been paid for, unfortunately it cannot be cancelled by you. However, it can be cancelled by a staff member. 

If you are a staff member, please see the following instructions on how to cancel a paid order from the To Go Orders screen at a POS station: Cancelling and Refunding an Order. 

Can I cancel an order before I pay for it?

Yes, you can cancel an order if you have not paid for it yet. To do so: 

  1. Tap the Home screen icon at top left of screen.
  2. A message appears asking if you want to cancel the order.

    cancel_message.png
     
  3. Tap Yes to the message. The order is cancelled.

Another method to cancel an order prior to paying is as follows: 

  1. Tap View My Cart.
  2. Tap the Cancel Order button. A message appears asking if you want to cancel the order.

    cancel_message.png
     
  3. Tap Yes to the message. The order is cancelled.