Note: The instructions below do not apply for a refund with a Canadian debit card on a Stripe terminal. For more information, click here.
- From Tools, select Transaction Lookup.
- Locate the transaction that requires a refund and click its View button. The Ticket Information screen appears.
- To refund the entire ticket, tap Refund Entire Ticket. To refund only certain items on the ticket, select the check box of the items to be refunded, and then tap Refund Selected Items. The Manager Approval Required pop-up appears.
- Enter the manager's operator ID and PIN and click the Submit button (note that if the operator ID and PIN are the same, then you only are requested to enter the PIN). The Refunds screen appears.
- If not refunding the full amount, then enter the specific refund amount.
- Tap the Make Refund button.
- Tap OK to the success message that appears. The Ticket Information screen appears with the refund details.
- To print the refund ticket, tap Print Ticket.