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Enabling Personalized Menus at a POS Station

Kevin U
  • Updated

About Personalized Menus

For residents with the table select service type and the advanced ordering service type, it can be configured that a POS station presents their personal menu for ordering, rather than the standard menu offerings. 

For example, if the resident is on a non-regular diet order, then their personal menu will contain the therapeutic items that have been extended for the regular menu items. In addition, any customizations done directly on the personal menu, such as the addition of personal menu items, will also be available to order by the resident at a POS station. Note, however, that dislike and like preferences for a resident are not indicated on a POS station. 

When enabling personalized menus at a POS station, then for any residents/patients with the non-select service type or any resident/patient on NPO (nil per os), the station will not present any menu items or products when their name is assigned as a diner at the POS station, 

Enabling Personalized Menus at a POS Station

To enable personalized menus for a resident at a POS station, complete the following steps: 

  1. In Touch Admin, click POS Setting > Locations.
  2. Click the Edit button of the POS location. 
  3. Scroll to the Service Configuration section. 
  4. Select the Use resident personalized menus check box.

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  5. Scroll to the bottom of the screen and click the Save Location button to apply your changes. 

Note 1: The Use resident personalized menus option only applies to a POS location. It does not apply to the Portal app when it is used for POS orders (i.e., paid orders). At this time, only menu items of the regular diet type and regular texture type are available to order on the Portal app for POS orders (i.e., paid orders). Extended substitute items are not available to order, nor are any personal menu customizations (e.g., personal menu items or substitutes). 

Note 2: If the Portal app is configured to place non-paid orders (i.e., Portal for Advanced Orders), then the items available to order by a resident/patient are automatically from that resident/patient's personal menu (i.e., meals are personalized to a resident/patient's dietary and therapeutic needs, and will include personal menu items). Because the personal menus appear automatically on the Portal app, the Use resident personalized menus option is not a factor.

Note 3: With the Use resident personalized menus option selected, the system will prevent any menu items appearing for a resident/patient with the non-select service type or on NPO (nil per os) when their name is assigned as a diner at a POS station.