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POS - Looking Up a Transaction

Kevin U
  • Updated

Looking Up a Transaction

  1. From the Tools menu at the top right of the screen, select Transaction Lookup (first screenshot below). The Transactions screen appears (second screenshot below). 
    tools_menu.png

    transactions.png
     
  2. Search for the desired transaction(s). If needed, use the the filters to search by staff member, diner, last 4 digits of credit card, ticket number, date range, POS location, or payment method. 

  3. When the transaction is located, tap its View button. A slide-out screen appears with the ticket details. 

    ticket_details.png
     

    Note: The Print Ticket option prints the receipt (not the order ticket). 

  4. You can refund the ticket by tapping Refund Entire Ticket.  For more information and instructions on refunding a ticket, see Issuing a Refund.

PDF Quick Reference Guide for Distribution

Download the attached one-page quick reference guides for distribution to your staff.