Installing and Configuring Lane/3000 and iPP320 PIN Pads

• Connect PIN Pad to Network
• If PIN Pad Does Not Get Power from Ethernet (PoE)
• Ensure PIN Pad is Set to Ethernet Mode
  • Lane/3000
  • iPP320
• If TranCloud™ Server is Installed, Set to Static IP
  • Lane/3000
  • iPP320
• Registering PIN Pad in POS
  • Lane/3000 - Retrieve IP Address and Port Number
  • iPP320 - Retrieve IP Address and Port Number 
  • Retrieve Device ID from Datacap TranCloud Server
  • Registration Steps in the Core System 
• About the Datacap TranCloud™ Server
• FAQs and Troubleshooting: PIN Pads
  • PIN pad is down or not working
  • When attempting to run a transaction the following error occurs: "Error: Payment Not Completed. TRANSACTION NOT COMPLETE - Failed on Ethernet Access"
  • Can you manually enter a credit card number?

Connect PIN Pad to Network

Connect an Ethernet cable from your router or network wall switch to the Ethernet port on the PIN pad or the PIN pad adapter (if PIN pad has adapter).



Warning! If using an Elo® Expansion Module, do not connect to its network port.

If PIN Pad Does Not Get Power from Ethernet (PoE)

If the PIN pad does not get its power from the Ethernet (i.e., power over ethernet, or PoE), then connect the power cable to the PIN pad or the PIN pad adapter (if PIN pad has adapter).

Ensure PIN Pad is Set to Ethernet Mode

Once the PIN pad is physically connected, then ensure the PIN pad is set to Ethernet mode: 

Lane/3000

1. Ensure the PIN pad is powered on.
2. Press 0001 to access the Admin menu. 
3. Select 1-Communication Type and press the green button.
4. Select 2-Ethernet, and press the green button.   
5. Press the red button until the Save and Reboot screen appears.
6. Select 1-Yes and press the green button to reboot the PIN pad. 

iPP320

1. Press # and the yellow button together until the PIN pad resets.
2. When the copyright screen appears, press 2634 and then the green button. The screen reads Press F for menu.
   Note: If you see the Welcome screen, it indicates you missed entering 2634 at the copyright screen. If so, then repeat steps 1 and 2. 
3. Press the F key to enter the menu. 
4. Using the navigation buttons (F2 for down, F3 for up, green button to enter and yellow button to reverse), navigate to the Select Comm Type menu as follows: TDA > Configuration > Communication > Select Comm Type.
5. Select the Ethernet option and press the green button to save. 
6. Return to the Communication menu by pressing the yellow button. 
7. Select Ethernet Settings and press the green button to open the Ethernet menu.  
8. Select Connection Method and press the green button to open the Connect As menu. 
9. Ensure the Server option is selected. 
10. Return to the Ethernet menu by pressing the yellow button. 
11. Select DHCP and press the green button to open the Select DHCP. Type menu. 
12. Ensure the Auto option is selected. 
13. Press the yellow button to exit each menu screen until the Save and Reboot screen appears. 
14. Select Yes and press the green button to reboot the device. 

If TranCloud™ Server is Installed, Set to Static IP

If a Datacap TranCloud™ Server device is installed on your network to allow integration with your credit card processor (see About the Datacap TranCloud Server below for more information), then the PIN pad terminal needs to be set up with a static IP address. 

Lane/3000

Instructions to set a Lane/3000 to a static IP can be found here: https://datacapsystems.com/lane-3000-ethernet.

iPP320

Instructions to set an iPP320 to a static IP can be found here: https://datacapsystems.com/ipp320-ethernet

Registering a PIN Pad in POS

After installing and configuring a PIN pad (either the Lane/3000 or iPP320), the next steps are to register the PIN pad in the POS system. This first involves retrieving and record the IP address and port number of each PIN pad, as per the appropriate steps below. 

Lane/3000 - Retrieve IP Address and Port Number 

1. Ensure the PIN pad is powered on.
2. Press 0000 to access the Unified Payments Platform screen. 
3. Use the down arrow to scroll down the screen until you see the IP Address and Port Number.
4. Record the IP address and the port number (the port number should be 12000). 
   
   

iPP320 - Retrieve IP Address and Port Number 

1. Ensure you have a pen and paper ready, or your camera ready to snap a photo.
2. Press # and the yellow button together until the PIN pad resets.
3. When the Copyright screen appears, press the red button. The screen inverts colours and scrolls to the bottom, where the IP address and port number are shown (the port number should be 12000). 
   
   
    
4. Record the IP address and port number
   Note: If the Welcome screen appears before you can record the IP address and port number, repeat steps 2 and 3. 

Retrieve Device ID from Datacap TranCloud Server

If using a Datacap TranCloud Server, the device ID is required, which is retrieved at the bottom of the unit (see About the Datacap TranCloud Server below for more information about the Server).

Registration Steps in the Core System

1. In the Core system, select Tools & Setup > Hardware Devices. Click the Payment Terminals tab to open the Payment Terminals screen.
2. Click the Add a Terminal button. The Add Terminal slide-out panel appears.
3. Enter the following:
   • Name - enter the desired name of the PIN pad. The name should be based on the location of the PIN pad.
   • Service Type - select the processing type: TranCloud™ or DC Direct™. 
   • Terminal Type - select the PIN pad terminal type.
4. If the processing type is TranCloud or DC Direct, enter the following:  
   • IP address - enter the IP address of the PIN pad (as per above instructions).
   • Port - enter the port number of the PIN pad (as per above instructions).
   • Connect type - select ip_address
   • MAC address (optional) - enter the MAC (machine address code) of the device.
5. If the processing type is TranCloud, then enter the following:  
   • TranCloud hub - enter the ID of the Datacap TranCloud Server (located at the bottom of the device). 
6. Click the Create Terminal button to apply your changes. You are returned to the Payment Terminals screen, where the newly-added PIN pad terminal appears.
7. Complete the above steps to add additional PIN pads.

About the Datacap TranCloud™ Server

If your facility is using a dedicated payment card processor (e.g., Heartland Payment Systems), then it can integrate their POS. Integration saves time and eliminates potential human error by preventing the user from having to manually enter transaction amounts on the PIN pad and then confirming approved (or rejected) transactions on the POS.

MealSuite uses Datacap Systems as its intermediary between the POS and your facility’s payment card processor. 

As part of this integration, a physical device called the TranCloud Server is installed on your local network to allow communication between the PIN pads and Datacap. Typically each building will have its own TranCloud Server, but more than one TranCloud Server can be installed on the same network in a building if needed.

The first image below is the TranCloud Server. The second image below is the ports of the TranCloud Server. (Both images courtesy of Datacap Systems).

FAQs and Troubleshooting: PIN Pads

A PIN pad is down or not working

If issues are experienced with the PIN pad, such as a processing error when attempting to make a credit card payment, it mostly like means the PIN pad is no longer connected to the server. You can reconnect the PIN pad to the server by rebooting the PIN pad.

To do so, simply unplug the power cord and re-insert it. If there is no power cord, unplug the Ethernet cable and re-insert.

If the issue is not resolved, and you are using a TranCloud server device, then reboot the device by unplugging it for 10 seconds and then plugging it back in. Wait approximately five minutes before processing a transaction so as to clear any pending transaction that that the server device may have been processing when it rebooted. 

When attempting to run a transaction the following error occurs: "Error: Payment Not Completed. TRANSACTION NOT COMPLETE - Failed on Ethernet Access"

Error: Payment Not Completed

TRANSACTION NOT COMPLETE - Failed on Ethernet Access

IP: X.X.X.X Port: 12000

This error occurs when the PIN pad's IP address is different to what is registered in the POS system. The IP address likely changed as a result of a network or router change. To enter the new IP address in the POS system, complete the following steps:

1. Obtain the IP address of the PIN Pad:
   • For a Lane/300, click here for instructions. 
   • For an iPP320, click here for instructions. 
2. Select Tools & Setup > Hardware Devices. Click the Payment Terminals tab to open the Payment Terminals screen.
3. For the affected PIN pad, click its gear icon in the Actions column and select Edit. The Edit Terminal slide-out panel appears. 
4. Enter the IP address in the IP Address field.
5. Click the Save button to apply the changes.
6. If using TranCloud server, then reboot it by unplugging it for 10 seconds and then plugging it back in.
7. Next, run a transaction to lock in the new IP address. 

Can you manually enter a credit card number?

Ingenico PIN pads using Heartland can manually enter CC numbers to complete transactions.