Network Requirements for the Touch App and the POS

• Connectivity Requirements (Wired and Wi-Fi)
  • Wired Connection Recommended 
  • Conduct Ping Test for a Wi-Fi Connection
  • WebSocket Protocol
• Speed and Uplink Requirements
• IP Ranges and Domains for Allowlisting
  • IP Ranges
  • Domains - MealSuite Products
  • Domains and IP Addresses - PIN Pads Integrated with Stripe
  • Domains - PIN Pads Integrated with Datacap TranCloud™ Server
  • Domains - PIN Pads Integrated with DC Direct™
  • Domain - Temperature Sensors for Cold Storage Locations

Connectivity Requirements (Wired and Wi-Fi)

MealSuite Touch is a cloud-based SaaS application with Android™, iOS®, and Windows® app equivalents.

MealSuite Point of Sale (POS) is a cloud-based SaaS application with Android™ and iOS® app equivalents.

Touch and POS work on both a wired connection and a Wi-Fi connection, with a wired connection being recommended to reduce the risk of service quality disruption. 

Wired Connection Recommended

Although the Touch and POS applications transmit very little data, a stable and low latency connection provided by a wired connection allows activities such as POS transactions, table-side orders and kitchen order fulfilment to be performed in real-time, ensuring a good user experience. 

Conduct Ping Test for a Wi-Fi Connection

It is understood that a wired internet connection may not be possible, and as such a Wi-Fi connection will be required. If so, it is recommended that your IT team audit the locations where the devices will be installed by conducting a 'ping' test as follows:

1. Connect a laptop or similar device to your network.
2. Turn on any nearby microwaves or convective ovens.
3. Initiate a ping test to app.mealsuite.com.
4. The ping test will show if there are losses or reduction of quality in the connection. 

WebSocket Protocol

Both applications utilize the WebSocket protocol to maintain continuous communication tunnels to the MealSuite datacenters.

Note that firewalls with web proxies or filtering may impact the stability of the WebSocket connection. The MealSuite IP network ranges (below) should be allowlisted from any traffic filtering.

Speed and Uplink Requirements

The network should have a firewall with a minimum of two different internet provider uplinks through alternate mediums, such as fiber optic and coaxial, to ensure connectivity if one medium is cut.

The firewall should automatically failover to the backup connection without manual intervention to ensure the continuous operation of the system.

When possible, a quality of service (QoS) rule should applied to the MealSuite IP ranges to guarantee a minimum 1mbps up/down with a routing priority above any guest, public or general internet browsing.

IP Ranges and Domains for Allowlisting

MealSuite uses a variety of open-source frameworks such as JQuery, Angular and Google Fonts in addition to AWS S3 for image storage. If your network security policies are highly restrictive and do not permit HTTPS web traffic via port 443, please advise the MealSuite team.

IP Ranges

The MealSuite IP ranges (in CIDR notation) are as follows:

• 192.235.96.0/25
• 198.35.62.0/25

Domains - MealSuite Products

All MealSuite products use the following domains:

Domains and IP Addresses - PIN Pads Integrated with Stripe

All the domains and IP addresses listed on https://stripe.com/docs/ips must be allowlisted within your firewall settings, in addition to non-Stripe domains listed below.

Domains - PIN Pads Integrated with Datacap TranCloud™ Server

If using PIN pads integrated with Datacap Trancloud™ Server:

Domains - PIN Pads Integrated with DC Direct™

DC Direct™ IP Port Requirements by Processor

*If you do not see your processor here, please contact support@mealsuite.com.

IP Port Requirements for Datacap Products: https://datacapsystems.com/ip-port-requirements

Domain - Temperature Sensor for Cold Storage Location

If using temperature sensors for cold storage location: