- Identifying Cost per Serving Discrepancies
- Troubleshooting Step 1: Check the Pack Price
- Troubleshooting Step 2: Confirm the Proper Vendor Product is Selected for Food Item
- Troubleshooting Step 3: Contact MealSuite Support
Identifying Cost per Serving Discrepancies
On the Vendor Product Selection screen, it is recommended to perform quality assurance (QA) on the cost/serving for the vendor products selected for your food items.
Example of Cost per Serving Discrepancy
A cost/serving discrepancy will be obvious, such as in the example below where the apple sauce is $3.09 for a 100 gram serving:
Troubleshooting Step 1: Check the Pack Price
Check the pack price of the item. If it is not correct, then it needs to be corrected by editing the product.
Editing the pack price depends on the following:
- If the vendor is not an interface-enabled vendor, then the vendor products are not imported electronically, and as such you have the ability to edit products. See Editing a Vendor Product to do so.
- If the vendor is an interface-enabled vendor, then the vendor products in your account are imported electronically and therefore you cannot edit products. Contact your vendor to update the pack price.
You can determine if a vendor is an interface-enabled vendor on the Vendors screen (Procurement > Vendors & Products) via the value in the Order Guide Source column:
- Manual means the vendor does not use an import interface
- Electronic means the vendor has an import interface.
Troubleshooting Step 2: Confirm the Proper Vendor Product is Selected for Food Item
Ensure the proper vendor product is selected for the food item; see Viewing the Selected Vendor Product for a Food Item.
If it is necessary to change the vendor product, refer to the following chapter for options: Selecting Vendor Products for Food Items.
Troubleshooting Step 3: Contact MealSuite Support.
If you have confirmed the pack price, and have confirmed that the proper product is selected for the food item, then contact MealSuite Support to address the issue and provide the following information:
- Food item name (ingredient/prepared food)
- Vendor
- Product ID