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Opening a Support Chat

Kevin U
  • Updated

Opening a Support Chat

You can open a support chat by clicking Support & Training at the top menu, and then clicking Chat With Us.

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The MealSuite AI Specialist (i.e., bot) will attempt to initially answer your question. 

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If the AI-generated answer does not resolve your issue, then you can ask to speak to a live agent to resolve the issue. 

Chat Inactivity Settings

  • AI Bot - If in a support chat with the AI bot, and after 30 minutes of inactivity on your behalf following the AI bot's last response (i.e., you don't enter anything else in the chat), the chat will be automatically ended. 
  • Live Agent - If in a support chat with a live MealSuite support agent (i.e., a human), and after 15 minutes of inactivity on your behalf following the live agent's last response (i.e., you don't enter anything else in the chat), the chat will be automatically ended.