Support

Getting Started

• Getting Started: Learning the System
• Getting Started: Learning the dineOS System (CCL)
• Jumpstart Guides for Setting Up your Core System Account
• Use of Core System Areas by Role
• Emergency Preparedness for Core System, Touch App, POS

Contacting MealSuite Support

• Submitting a Support Ticket
• Opening a Support Chat
• Submitting an Enhancement Request

Support Tools

• Accessing Support Articles
• AI-Powered Search Engine
• Accessing In-App Training
• Training Mode for POS and KMS
• AI Assistance with ANDI
• MealSuite Systems Status Page

See all 10 articles

Passwords and Browser Maintenance

• Resetting Your MealSuite System Password
• Clearing Browser Cache
• Clearing Passwords from Browser
• Allowing Pop-Ups on your Browser

Hardware Support and Ordering

• Requesting Hardware Support
• Ordering Hardware and Accessories

Data Integration

• MealSuite Data Integration Overview

Security and Regulatory Reports

• Type 1 Attestation HIPAA/HITECH Final Report
• Type 2 SOC 2 Final Report

Support Your Team and Blaze the Trail - Become a POS Champion!

• Becoming a Dining Room POS Champion
• Becoming a Quick Service POS Champion
• Becoming a Self-Service Kiosk (SSK) Champion
• Becoming a POS Services Champion
• Becoming a POS Financial Champion
• Becoming a POS Administrator Champion

Support Your Team and Blaze the Trail - Become a Paperless Kitchen Champion!

• Becoming a Paperless Kitchen Champion

Support Your Team and Blaze the Trail - Become a Smart Service Suite Champion!

• Becoming a Smart Service Suite Champion

Support Your Team and Blaze the Trail - Become a Portal App Champion!

• Becoming a Portal App for POS Champion
• Becoming a Portal App for POS Champion (Residents)
• Becoming a Portal App for Advanced Ordering (AO) Champion
• Becoming a Portal App for Advanced Ordering (AO) Champion (Residents)