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Getting Started: Learning the dineOS System (CCL)

Kevin U
  • Updated

Welcome!

Whether you're brand new or just getting familiar, we’ve made it easy to start learning the dineOS system in a way that fits your style. Follow the steps below to build confidence quickly and get the most out of your experience.

Are you a non-CCL dineOS Account?

If you are not a CCL dineOS account, please refer to the separate Getting Started: Learning the System steps rather than the steps below, as the learning options differ. 

Step 1: Don’t Have Login Access Yet?

To obtain a login to the dineOS system, complete the following steps:

  1. Log into the Owner’s Management Suite (OMS).
  2. Navigate to Applications > Administration & Support > My Requests. 
  3. Click Technology Service Center. 
  4. Click the Get Support drop-down.
  5. Select the Software/Application (A-L) section. 
  6. Scroll to the bottom and select Show all 19 items.
  7. Select MyUSuite or dine.os Application Support. 
  8. Complete the form with your request and click Submit Request. 

Step 2: Watch our Quick System Introduction Video

Watch this quick introduction video (4:15) that explains how to access the system modules, support articles, and in-app training. 

Step 3: Start the In-App Training

The best place to begin is the in-app training available inside the system! The in-app training is tailored to help you learn efficiently, right where you’re working, with a mix of hands-on and visual learning.

Log in and click In-App Training at the top of your screen. 

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Explore two types of in-app learning: 

  • Do It - step-by-step guided walkthroughs so you can learn by doing.
  • Watch It - short videos that show best practices and how things work.

    do_it_watch_it.png

Step 4: Explore Webinars for Deeper Learning

Once you’ve explored the basics, our pre-recorded Deep Dive Live Webinar series helps you go further with guided sessions led by our team.

  • Focuses on one topic at a time with a deeper, more detailed approach
  • Ideal when you want to master a specific area of the system.

Step 5: Use the Jump Start Guides

Looking for step-by-step guidance on key workflows? Our Jump Start Guides walk you through the most important areas of the system so you can apply what you’ve learned with confidence.

  • Clear, structured steps.
  • Focused on high-impact tasks.
  • Easy to follow at your own pace.

Explore guides based on the area you want to learn:

  • Core System - Use these guides to learn the foundations of the Core system and how key areas work together.
  • Paperless Mobile Reports & HACCP - Use this guide to learn about Paperless Mobile Reports, and how to create and complete HACCP checklists.
  • Tablet-Based Ordering - Use this guide to learn about Smart Services (Instant Ordering and Advanced Ordering) and Paperless People Reports.
  • Portal app for Advance Ordering - Use this guide to learn how residents can place advanced orders through their Portal app. 
  • Digital Signage - Use this guide to learn how to utilize and customize digital menu boards.
  • Point of Sale (POS) - Use this guide to learn about the different types of Point of Sale locations and workflows.
  • Portal app for Point of Sale - Use this guide to learn how residents can place Point of Sale orders through the Portal app.

In addition to the jump start guides, you can browse our extensive library of support articles and use its search function to generate AI-powered responses to your questions.

Step 6: Get Personalized Support

Whether you have a quick question or need more in-depth support, our team is here to help.

Quick Questions? Contact Support

  1. Log into the Owner’s Management Suite (OMS).
  2. Navigate to Applications > Administration & Support > My Requests. 
  3. Click Technology Service Center. 
  4. Click the Get Support drop-down.
  5. Select the Software/Application (A-L) section. 
  6. Scroll to the bottom and select Show all 19 items.
  7. Select MyUSuite or dine.os Application Support. 
  8. Complete the form with your request and click Submit Request. 

Need More In-Depth Help?

If you're looking for guided training on a specific topic, you can request a 1:1 session with a subject matter expert. To do so, please fill out this training request form. 

Pro Tip

Set aside just a few minutes each day to explore training - small steps add up quickly and help you build confidence faster. 🙂