- Welcome!
- Step 1: Don’t Have Login Access Yet?
- Step 2: Watch our Quick System Introduction Video
- Step 3: Start the In-App Training
- Step 4: Explore Webinars for Deeper Learning
- Step 5: Use the Jump Start Guides
- Step 6: Get Personalized Support
- Pro Tip
Welcome!
Whether you're brand new or just getting familiar, we’ve made it easy to start learning the system in a way that fits your style. Follow the steps below to build confidence quickly and get the most out of your experience.
Step 1: Don’t Have Login Access Yet?
No problem - we’ve got you covered! Our MealSuite Support team is happy to help set you up so that you can start learning right away. Contact Support at support@mealsuite.com to inform them that you require login access, and include the following info:
- Your name
- Your email address
- Your organization or account name
Step 2: Watch our Quick System Introduction Video
Watch this quick introduction video (4:15) that explains how to access the system modules, support articles, and in-app training.
Step 3: Start the In-App Training
The best place to begin is the in-app training available inside the system! The in-app training is tailored to help you learn efficiently, right where you’re working, with a mix of hands-on and visual learning.
Log in and click In-App Training at the top of your screen.
Explore two types of in-app learning:
- Do It - step-by-step guided walkthroughs so you can learn by doing.
-
Watch It - short videos that show best practices and how things work.
Step 4: Explore Webinars for Deeper Learning
Once you’ve explored the basics, our pre-recorded webinar library helps you go further with guided sessions led by our team.
First Byte Series
- Designed to help you set up your account for success.
- Great for building a strong foundation and getting comfortable quickly.
Note: You will be required to register your email address to watch a First Byte pre-recorded webinar.
Deep Dive Live Series
- Focuses on one topic at a time with a deeper, more detailed approach
- Ideal when you want to master a specific area of the system.
Step 5: Use the Jump Start Guides
Looking for step-by-step guidance on key workflows? Our Jump Start Guides walk you through the most important areas of the system so you can apply what you’ve learned with confidence.
- Clear, structured steps.
- Focused on high-impact tasks.
- Easy to follow at your own pace.
Explore guides based on the area you want to learn:
- Core System - Use these guides to learn the foundations of the Core system and how key areas work together.
- Paperless Mobile Reports & HACCP - Use this guide to learn about Paperless Mobile Reports, and how to create and complete HACCP checklists.
- Tablet-Based Ordering - Use this guide to learn about Smart Services (Instant Ordering and Advanced Ordering) and Paperless People Reports.
- Portal app for Advance Ordering - Use this guide to learn how residents can place advanced orders through their Portal app.
- Digital Signage - Use this guide to learn how to utilize and customize digital menu boards.
- Point of Sale (POS) - Use this guide to learn about the different types of Point of Sale locations and workflows.
- Portal app for Point of Sale - Use this guide to learn how residents can place Point of Sale orders through the Portal app.
Step 6: Get Personalized Support
Whether you have a quick question or need more in-depth support, our team is here to help.
Quick Questions? Contact Support
Reach out to our Support team using the method that works best for you:
Use the In-App Support Chat to:
- Search helpful articles instantly.
- Send a message to our team.
Call MealSuite:
- CA: 1-866-887-4977, option 2
- US: 1-800-383-1999, option 2
Email us at support@mealsuite.com
Need More In-Depth Help?
If you're looking for guided training on a specific topic, you can request a 1:1 session with a subject matter expert. To do so, please fill out this training request form.
Pro Tip
Set aside just a few minutes each day to explore training - small steps add up quickly and help you build confidence faster. 🙂