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Getting Started: Learning the System

Kevin U
  • Updated

Welcome!

Whether you're brand new or just getting familiar, we’ve made it easy to start learning the system in a way that fits your style. Follow the steps below to build confidence quickly and get the most out of your experience.

Step 1: Don’t Have Login Access Yet?

No problem - we’ve got you covered! Our MealSuite Support team is happy to help set you up so that you can start learning right away. Contact Support at support@mealsuite.com to inform them that you require login access, and include the following info: 

  • Your name
  • Your email address
  • Your organization or account name

Step 2: Watch our Quick System Introduction Video

Watch this quick introduction video (4:15) that explains how to access the system modules, support articles, and in-app training. 

Step 3: Start the In-App Training

The best place to begin is the in-app training available inside the system! The in-app training is tailored to help you learn efficiently, right where you’re working, with a mix of hands-on and visual learning.

Log in and click In-App Training at the top of your screen. 

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Explore two types of in-app learning: 

  • Do It - step-by-step guided walkthroughs so you can learn by doing.
  • Watch It - short videos that show best practices and how things work.

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Step 4: Explore Webinars for Deeper Learning

Once you’ve explored the basics, our pre-recorded webinar library helps you go further with guided sessions led by our team.

First Byte Series

  • Designed to help you set up your account for success.
  • Great for building a strong foundation and getting comfortable quickly.

    Note: You will be required to register your email address to watch a First Byte pre-recorded webinar. 

Deep Dive Live Series

  • Focuses on one topic at a time with a deeper, more detailed approach
  • Ideal when you want to master a specific area of the system.

Step 5: Use the Jump Start Guides

Looking for step-by-step guidance on key workflows? Our Jump Start Guides walk you through the most important areas of the system so you can apply what you’ve learned with confidence.

  • Clear, structured steps.
  • Focused on high-impact tasks.
  • Easy to follow at your own pace.

Explore guides based on the area you want to learn:

  • Core System - Use these guides to learn the foundations of the Core system and how key areas work together.
  • Paperless Mobile Reports & HACCP - Use this guide to learn about Paperless Mobile Reports, and how to create and complete HACCP checklists.
  • Tablet-Based Ordering - Use this guide to learn about Smart Services (Instant Ordering and Advanced Ordering) and Paperless People Reports.
  • Portal app for Advance Ordering - Use this guide to learn how residents can place advanced orders through their Portal app. 
  • Digital Signage - Use this guide to learn how to utilize and customize digital menu boards.
  • Point of Sale (POS) - Use this guide to learn about the different types of Point of Sale locations and workflows.
  • Portal app for Point of Sale - Use this guide to learn how residents can place Point of Sale orders through the Portal app.

Step 6: Get Personalized Support

Whether you have a quick question or need more in-depth support, our team is here to help.

Quick Questions? Contact Support

Reach out to our Support team using the method that works best for you:

Use the In-App Support Chat to: 

  • Search helpful articles instantly.
  • Send a message to our team.

Call MealSuite:

  • CA: 1-866-887-4977, option 2
  • US: 1-800-383-1999, option 2

Email us at support@mealsuite.com

Need More In-Depth Help?

If you're looking for guided training on a specific topic, you can request a 1:1 session with a subject matter expert. To do so, please fill out this training request form. 

Pro Tip

Set aside just a few minutes each day to explore training - small steps add up quickly and help you build confidence faster. 🙂