Become a Champion – lead with impact
When you step into the role of a Champion, you're not just mastering a system, you’re becoming a catalyst for growth and confidence with technology in your community.
Whether you're helping teammates master a POS solution, guiding peers through a self-service app, or ensuring financial reporting is spot-on, you’re the trusted expert others turn to.
Champions inspire consistency, elevate excellence and make a real difference every day.
What’s a Portal App for POS Champion?
Portal App for POS Champions are team members who take on a leadership role in supporting residents’ self-ordering on the Portal App for POS.
Communities may have multiple Champions across different areas or applications. These Champions are encouraged to collaborate closely, share insights and support one another to ensure a seamless experience for residents and staff alike.
Am I eligible to become a Champion?
You might be a perfect fit for the Portal App for POS Champion role if you:
- Assist residents with downloading and logging into the app.
- Help residents and staff place, modify, and complete orders.
- Support residents in understanding payment options and delivery/pickup workflows.
What does a Champion need to know and do?
To be considered a Portal App for POS Champion, you’ll need to be able to confidently:
-
Support App Onboarding
- Help residents download the app and complete their first login.
- Troubleshoot login issues and guide password resets if needed.
-
Assist Order Management
- Assist with placing, modifying, or canceling orders.
- Add notes or special instructions to orders.
- Ensure orders are correctly marked for pickup or delivery.
-
Provide Payment Support
- Guide residents through payment options (e.g., pay now or pay at pickup).
- Confirm successful payment processing or resolve issues.
-
Provide Resident Support
- Answer questions about menu items, delivery timing, and app features.
- Encourage residents to use the app independently over time.
Ready to step into the Portal App for POS Champion role?
If you’re feeling confident and prepared, talk to your leader about making it official!
Still sharpening your Portal App for POS skills? No problem – start with this Portal for POS Training Guide and build your path to becoming a Champion.