If single sign on (SSO) for the MealSuite Portal app is not enabled for your account, then users will be required to login to the Portal App. This article explains how to sign in to the Portal app for the first time.
Prior to Signing In for First Time
Location Code - A user will require their facility's location code (i.e., facility ID). The location code can be provided by your facility's nutrition manager or dietary manager. After signing in the first time with the location code, a user will not need to do it again for future sign-ins.
Note that depending on your account's system domain, a prefix may have to be entered in front of the location code:
- Synergy domain - preface the location code with "C". For example, C12345.
- dineOS - preface the location code with "US". For example, US12345.
- Revera domain - preface the location code with "R". For example, R12345.
- MealSuite domain - no prefix is required; enter the facility code as is. For example, 12345.
PIN Code - a user will need to know their PIN code. For a resident, a PIN code can be their year of birth. A PIN code can be confirmed by your nutrition manager or dietary manager. If you are a nutrition manager or dietary manager, see the following article for setting up PIN codes: Setting Up PINs for the MealSuite Portal App.
Signing in for the First Time
- Tap the Get Started button.
- Enter your location code and tap Go. As noted, if you do not know it, then contact your nutrition manager or dietary manager. Note that if in Canada, you have to preface the location code with "C". For example, C12207.
Note: After signing in the first time with the location code, you will not need to enter it again for future sign-ins.
- On the Welcome screen, if you are a resident, tap Staying with Us. If you are a staff member, tap On Staff.
- At the Sign In screen, enter your first name, last name, PIN code, and tap Sign In. If you are a resident, your PIN code may be your year of birth. You can confirm your PIN code with your nutrition manager or dietary manager.
- Congratulations! You are now signed into the app.