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FAQs: Accessing the Portal App

Kevin U
  • Updated

Where can I download the app?

The MealSuite Portal app is available to download from the Apple Store and the Google Play Store 

Can I access the Portal app through a web browser?

Yes; you can access the Portal app through a web browser via the following link: https://portal.mealsuite.com. 

Accessing the Portal app through a browser allows it to be displayed on a larger device that anyone in your community can access. 

A user (resident) is receiving a 403 error when attempting to log in to the Portal app? A user cannot sign in?

In scenarios in which a 403 error is returned, and you are sure that the Portal app is configured correctly, and the diner profile has a PIN and is not archived in the Core system, contact MealSuite Support to investigate the issue.

For MealSuite Support: It could be that the residence area was created after the Portal configuration was completed. Therefore, disable the residence area and then re-enable it; click here for more information. 

Logging in for first time

When a Portal app user logs in for the first time, they will be prompted for their location code. Depending on the account's system domain, a prefix may have to be entered in front of the location code: 

  • Synergy domain - preface the location code with "C". For example, C12345.
  • dineOS domain - preface the location code with "US". For, example, US12345.
  • MealSuite domain - no prefix is required; enter the facility code as is. For example, 12345. 

Can residents create their own custom PIN codes so they are easier to remember?

Yes. See Allowing a Resident to Create Their Own PIN.

Where can I find the resident's current PIN?

The current PIN for a resident can be seen in the Portal PIN Code field of the POS diner profile. A POS diner profile is accessed via the Touch Admin software; see Opening a POS Diner Profile. 

What if a resident forgets their PIN?

The current PIN for a resident can be retrieved from their POS diner profile; see Opening a POS Diner Profile. The PIN is located in the Portal PIN Code field.

If required to reset the PIN for a resident, then this can be done by creating a new PIN for a resident (see Creating a New PIN for a Resident) or having the resident create their own PIN (see Allowing a Resident to Create Their Own PIN).

Is there a timeout setting that automatically logs a user out after inactivity?

No. There is no timeout setting for the Portal app to automatically log a user out after inactivity.