Become a Champion – lead with impact
When you step into the role of a Champion, you're not just mastering a system, you’re becoming a catalyst for growth and confidence with technology in your community.
Whether you're helping teammates master a POS solution, guiding peers through a self-service app, or ensuring financial reporting is spot-on, you’re the trusted expert others turn to.
Champions inspire consistency, elevate excellence and make a real difference every day.
What’s a Dining Room POS Champion?
Dining Room POS Champions are team members who take on a leadership role in supporting the use of Point of Sale in the front-of-house or service setting.
Communities may have multiple Champions across different areas or applications. These Champions are encouraged to collaborate closely, share insights and support one another to ensure a seamless experience for residents and staff alike.
Am I eligible to become a Champion?
You might be a perfect fit for the Dining Room POS Champion role if you:
- Work in a community with at least one restaurant-style POS system
- Actively use the POS to take and submit orders
- Support or manage team members who use the POS
- Are excited about helping other communities and teams succeed during POS launches
What does a Champion need to know and do?
To be considered a Dining Room POS Champion, you’ll need to be able to confidently:
- Manage Reservations & Host Mode: Make reservations and use Host Mode (if applicable in your community).
- Execute dining room operations: Seat residents/guests, take orders and fire them to the kitchen.
- Customize orders: Use modifiers to accommodate resident preferences.
- Use meal coursing: Ensure a smooth dining experience by managing meal pacing.
- Process payments: Accept payments via Meal Plan, Bill to Room, Cash, Credit, Charge Account, or Gift Cards and add Discounts where applicable.
- Handle pickup & delivery: Place and manage off-site orders (if used in your community).
- Manage transactions: Locate past transactions and process refunds.
- Run reports: Generate Meal Participation Reports and Cashout Reports as needed.
Supporting your team as a champion
Champions should be equipped to guide others on:
- Menu organization: How items are structured in the POS and where they originate from.
- Order firing methods: How different firing methods affect kitchen display screens and tickets.
- Resident dining preferences: How the POS handles personalization such as allergy flagging, service notes and meal plans.
Ready to step into the Dining Room POS Champion role?
If you’re feeling confident and prepared, talk to your leader about making it official!
Still sharpening your POS skills? No problem – start with this Point of Sale Training Guide and build your path to becoming a Champion.