If experiencing a hardware issue, please refer to our online hardware support section, where you can find information, FAQs, and troubleshooting steps on the following:
If the issue cannot be resolved through the online material, please contact MealSuite Support.
If the issue requires escalation, it will be escalated to the MealSuite Hardware Support team.
If the issue requires a hardware replacement, then your SLA will be invoked, and the Hardware support team will keep you informed on the progress of your ticket.