If experiencing a hardware issue, please refer to our online hardware support section, where you can find information, FAQs, and troubleshooting steps on the following:
If the issue cannot be resolved through the online material, please open a support chat and ask for a live (human) agent.
If the issue requires escalation, it will be escalated to the MealSuite Hardware Support team.
If the issue requires a hardware replacement, then your SLA will be invoked, and the Hardware support team will keep you informed on the progress of your ticket.
