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The Manage Plates Feature

Kevin U
  • Updated

What is the Manage Plates Feature?

Manage Plates is a feature for instant ordering (IO) that allows an individual plate with multiple items to be added to an order, which in turn adds each item to the order. Note that the managed plates features is not available for the advanced ordering (AO) service type. 

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Showing Image of Plate to Diner

In addition, by clicking the photo for the plate, a full size image appears that you can show to the diner so that they have a visual image of the items on the plate. This is an ideal feature for foods with texture modifications so that the person can see the visual of the food. 

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Easily Locating Plates

Any plates that are created for the menu instance (week, day, meal period) are easily located by clicking the Plates option (screenshot below). Note that the Plates option is displayed after the menu categories; there is no configuration ability to move the Plates option to the desired spot before or amongst the menu categories. 

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Creating a Plate

Accessing the Manage Plates Feature

  1. Log in to the Touch App.

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  2. At the bottom right, tap Settings and select Manage Plates. The Manage Plates screen appears (second screenshot below). 

    manage_plates.png

    manage_plates_screen.png

Manage Plates Feature Not Available?

If you do not see the Manage Plates feature, it indicates that it is not enabled for your Touch app user profile. Please contact MealSuite Support to have it enabled.

If you are MealSuite Support, you enable the Manage Plates feature via the permissions profile associated with a Touch app profile, specifically by selecting the In-Room Select option. See Managing Permission Profiles for the Touch App & POS (INTERNAL).

Selecting Items to Appear on Plate

You create a plate for a menu instance (i.e., menu, week, day and meal period) and texture. Complete the following steps: 

  1. From the Menu drop-down at the top left of screen, select the menu from which to pull items. 

    menu_select.png
     
  2. At the top right of the screen, select the week, day, and meal period. 

    week_day_meal_period.png
     
  3. From the Texture field at the left, select the texture. 

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  4. With the above info entered, tap the GO button, and then tap the Create New Plate button. The screen refreshes with a list of menu items matching the above filters.

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  5. For an item you want to plate, tap it from the left side of the screen. The item appears in the Plate Items section on the right. If needed to remove an item from the plate, click its trash bin icon.

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  6. Optionally, you can enter a name for the plate in the Plate Name field. 

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Taking a Photo or Choosing Existing Image of Plate

  1. To take a photo of your plate or choose an existing image of the plate, tap Take or Select a New Photo and select the appropriate option: Take A Photo or Choose from Library. Follow the onscreen steps to take the photo or choose an existing image. Note that because the image will be displayed onscreen, its resolution can be the standard resolution of 72 PPI. 

    take_photo2.png

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  2. After the photo is taken or uploaded, tap the Save & Upload button. You are returned to the main screen where the newly-added plate with its photo appears. 

    plate_ready.png

FAQs

Can a managed plate be created for an also available (AA) menu?

Yes. 

What if a diner has a diet restriction?

If the diner has a diet restriction (i.e., allergen, diet order, do not serve), then the system will remove the affected item from the plate and indicate such with a message. 

restriction.png

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