- About Tracking In-Room Meal Deliveries
- The Tracking Process
- Setting Up In-Room Meal Delivery Tracking
- Have MealSuite Support Enable Delivery Order Scanning for MealSuite Users
About Tracking In-Room Meal Deliveries
Your M50 Elo® device features a 2D scanner that can be used for the tracking of in-room meal deliveries. By tracking in-room meal deliveries, your facility will develop a better understanding of the time taken between food preparation and room delivery.
The Tracking Process
If your MealSuite account is set up to track in-room meal deliveries, the process is as follows:
- A resident or patient set up in MealSuite with in-room delivery places their order.
- The ticket prints with a receipt barcode and also appears on the KMS station screen.
- When the order is bumped from the KMS station screen, it is timestamped with the production completion time. On the Touch service dashboard, an order timestamped with the production complete time (but not yet delivered) appears with the Out for Delivery status.
- When the meal is delivered to the person’s room, the staff member uses their M50 Elo device to scan the receipt barcode. This is done by selecting the delivery tracking option on the device and then clicking the barcode button on the right of the device to scan the barcode. When the barcode is scanned, the device displays the profile of the resident, including their diet order (diet type, texture type, fluid type) and any allergy alerts.
- If the tracking process also requires staff to scan the resident ID (i.e., wristband or badge), then the staff member will do so at this point. If for some reason the wristband or badge cannot be scanned, the staff member can override the scanning function by providing a reason for the override and then selecting Mark as Delivered.
- When the delivery scans are complete, then on the Touch service dashboard the order appears with Delivered status.
Setting Up In-Room Meal Delivery Tracking
The ability to track in-room meal deliveries is set up in Touch Admin. Complete the following steps:
- In Touch Admin, select Ordering Settings > Meal Delivery Area Configuration. The Meal delivery Area Configuration screen lists dining areas and residence areas enabled for room delivery set up in the MealSuite platform. A residence area enabled for room delivery features the house icon.
- Click the Edit button of the desired residential area. The Edit Meal Delivery Area screen appears.
- Select the Track tray deliveries with the tray tracking app for in-room orders check box.
- There is the option to have staff scan the resident ID (i.e., wristband or badge) when the meal is delivered. To enable this function:
- Select the Require a diner identity scan before delivering tray such as wrist band or other badge/barcode check box.
- From the If requiring a delivery diner identify validation scan, what field should be used drop-down, select the type of ID that is used on the resident wristband or badge.
If you are unsure of the type of ID, then please consult your MealSuite CSM (customer success manager). You may need to provide a sample wristband or badge to confirm the type of ID.
Have MealSuite Support Enable Delivery Order Scanning for MealSuite Users
For staff who need to scan delivery orders with their M50 Elo® device, their assigned Touch profile needs to be updated with the Deliver Orders option. This must be done by MealSuite Support. Please contact MealSuite Support to enable the Deliver Order option in the Touch profile(s).