- About Delivery and Pickup Fees
- Creating a Pickup Fee to be Automatically Added to Pickup Orders
- Creating a Delivery Fee to be Automatically Added to Delivery Orders
- FAQs
About Delivery and Pickup Fees
For a delivery order (placed via the POS or the Portal app), a separate "Delivery Fee" can be configured to be automatically added to a delivery order. The screenshot below shows a POS delivery order with a "Delivery Fee".
For a pickup order (placed via the POS or the Portal app), a separate "Pickup Fee" can be configured to be automatically added to a pickup order. The screenshot below shows a POS pickup order with a "Pickup Fee".
Creating a Pickup Fee to be Automatically Added to Pickup Orders
- If not already created, create a "Fee Category" and apply it to the breakfast, lunch and dinner meal services. This is done in the Touch Admin software; see Creating a Non-Menu Category.
- If not already created, create a "Delivery/Pickup Fee" product with a Product Type of Non Inventory Product, and assign it to the "Fee Category". This is done in the Touch Admin software; see Adding a Single Product in the POS System.
- In your Core account, open the service settings for the POS revenue center.
- Click Pickup / Delivery Fee from right navigation pane to open the Pickup / Delivery Fee section (screenshot below). You can also scroll to the Pickup / Delivery Fee section.
- Click the + Add Pickup Fee link. The section expands accordingly.
- From the the Product drop-down, select the delivery/product fee product created in step 2 above.
- In the Fee Amount field, enter the pickup fee amount.
- Scroll to the bottom of the screen and click the Save Changes button to apply your changes.
Creating a Delivery Fee to be Automatically Added to Delivery Orders
- If not already created, create a "Fee Category" and apply it to the breakfast, lunch and dinner meal services. This is done in the Touch Admin software; see Creating a Non-Menu Category.
- If not already created, create a "Delivery/Pickup Fee" product with a Product Type of Non Inventory Product, and assign it to the "Fee Category". This is done in the Touch Admin software; see Adding a Single Product in the POS System.
- In you Core account, open the service settings for the POS revenue center.
- Click Pickup / Delivery Fee from right navigation pane to open the Pickup / Delivery Fee section (screenshot below). You can also scroll to the Pickup / Delivery Fee section.
- Click the + Add Delivery Fee link. The section expands accordingly.
- From the the Product drop-down, select the delivery/product fee product created in step 2 above.
- In the Fee Amount field, enter the delivery fee amount.
- Scroll to the bottom of the screen and click the Save Changes button to apply your changes.
FAQs
What reports show delivery and pickups fees?
Delivery and pickup fees that have been charged in transactions can be viewed in certain POS Summary reports.
Can a delivery or pickup fee be applied to orders placed in the POS table service?
A delivery or pickup fee is only applied to orders placed through the POS To Go Orders section and the Portal app.
At this time, a delivery or pickup fee does not transfer over to the POS table service when the delivery type for an order is switched to To Go or Delivery.
Will a delivery or pickup fee appear on a POS receipt?
Yes. A delivery fee or pickup fee will appear on a POS receipt because it is a chargeable item.
Note, however, that a printed order ticket or onscreen order ticket does not display a delivery or pickup fee because order tickets show meal items for the kitchen staff rather than prices. In other words, receipts and tickets are two different things.