Creating Refusal Reasons for the AO Service Type

• What is a Refusal Reason?
• Creating Refusal Reasons
• Editing a Refusal Reason
• Deleting a Refusal Reason
• FAQs
  • What report lists residents who used a refusal reason?

What is a Refusal Reason?

A refusal reason is selected for a diner with the advanced ordering (AO) service type who is skipping a meal. A refusal reason is available in the following areas of the system:

• In the Touch app, when a resident/patient with the AO service type skips a meal, the Touch app user will be required to enter a reason for the refusal. 
  
  
   
• On the Service Dashboard (accessed via the Touch app), a meal refusal can be entered for a resident.
  
   
   

• For a Portal app configured to place non-paid orders (i.e., advanced orders), a meal can be refused by the resident:

  

Creating Refusal Reasons

To create the refusal reasons in the system, complete the following steps:

1. In the Core system, select Settings from the left navigation sidebar. The Settings panel appears to the right. 
2. From the Settings panel, select Service Settings > Smart Service Settings > Refusal Settings. The Refusal Reasons screen appears.
   
   
    
3. Click the Add Refusal Reason button. Add Refusal Reason pop-up appears. 
   
   
    
4. In the Reason field, enter the reason.
5. Click the Save Reason button to apply your changes.
6. The newly-created reason is listed in the Refusal Reasons screen. 

Editing a Refusal Reason

1. In the Core system, select Settings from the left navigation sidebar. The Settings panel appears to the right. 
2. From the Settings panel, select Service Settings > Smart Service Settings > Refusal Settings. The Refusal Reasons screen appears.
3. For the refusal reason you want to edit, click its ellipsis in the Actions column and click Edit. The Edit Refusal Reason pop-up appears. 
   
   
    
4. Edit the reason as needed.
5. Click the Save Reason to apply your changes.
6. The newly-edited reason is listed in the Refusal Reasons screen. 

Deleting a Refusal Reason

1. In the Core system, select Settings from the left navigation sidebar. The Settings panel appears to the right. 
2. From the Settings panel, select Service Settings > Smart Service Settings > Refusal Settings. The Refusal Reasons screen appears.
3. For the refusal reason you want to delete, click its ellipsis in the Actions column and click Delete. The Delete Refusal Reasons pop-up appears.
   
   
    
4. Click the Yes, Delete Refusal Reason button. The refusal reason is deleted. 

FAQs

What report lists residents who used a refusal reason?

The Presence and Well Being Report (for the Touch App and POS).