- What is a Refusal Reason?
- Creating Refusal Reasons
- Editing a Refusal Reason
- Deleting a Refusal Reason
- FAQs
What is a Refusal Reason?
A refusal reason is selected for a diner with the advanced ordering (AO) service type who is skipping a meal. A refusal reason is available in the following areas of the system:
- In the Touch app, when a resident/patient with the AO service type skips a meal, the Touch app user will be required to enter a reason for the refusal.
- On the Service Dashboard (accessed via the Touch app), a meal refusal can be entered for a resident.
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For a Portal app configured to place non-paid orders (i.e., advanced orders), a meal can be refused by the resident:
Creating Refusal Reasons
To create the refusal reasons in the system, complete the following steps:
- In Touch Admin, select Ordering Settings, and then click the Refusal Reason tab. The Refusal Reasons screen appears.
- Click the Add Reason button. The screen refreshes accordingly.
- In the Reason field, enter the reason.
- Click the Create Refusal Reason button to apply your changes.
- The newly-created reason is listed in the Refusal Reasons screen.
Editing a Refusal Reason
- In Touch Admin, select Ordering Settings, and then click the Refusal Reason tab. The Refusal Reasons screen appears with the list of existing reasons.
- For the refusal reason you want to edit, click its Edit button. The screen refreshes accordingly.
- Edit the reason as needed.
- Click the Update Refusal Reason to apply your changes.
- The newly-edited reason is listed in the Refusal Reasons screen.
Deleting a Refusal Reason
- In Touch Admin, select Ordering Settings, and then click the Refusal Reason tab. The Refusal Reasons screen appears with the list of existing reasons.
- For the refusal reason you want to delete, click its Delete button.
Note: If the reason does not disappear from the screen, refresh the screen.
FAQs
What report lists residents who used a refusal reason?
The Presence and Well Being Report (for the Touch App and POS).