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Configuring POS Receipt Printing and Ticket Closing

Kevin U
  • Updated

About Ticket Closing

The POS can be configured to automatically close a ticket upon payment or the POS can be configured to have the POS operator manually close a ticket upon payment. Refer to the scenarios below for more information and configuration instructions.

Note that at midnight, fully-paid tickets that have not yet been closed will automatically close (unless it is a To Go order). This functionality is hard-coded in the POS system and is not available as a setting. 

Scenario: Automatic Closing of Tickets and Automatic Printing of Receipts

Scenario description: For a ticket not paid by a meal plan, when the POS operator processes the full payment, the receipt automatically prints and the ticket automatically closes. 

automatic_print_receipt.png

Scenario description: For a ticket paid by a meal plan, when the POS operator taps Close, the receipt automatically prints and the ticket closes.

manual_close_ticket_auto_receipt.png

Configuration Settings

The configuration settings to automatically close tickets and automatically print receipts are located in the Service Configuration section of a POS location and indicated below. 

Setting  Selected (Y/N)?
Automatically close the ticket and redirect to previous screen upon full payment of a ticket Y
Print receipt for cash payment  Y
Print receipt for non cash  Y

automatic_receipt_print2.png

Scenario: Manual Closing of Tickets and Automatic Printing of Receipts

Scenario description: For a ticket not paid by a meal plan, when the POS operator processes the full payment, the screen refreshes with the Close Ticket button. After tapping the Close Ticket button, the receipt automatically prints.  

close_ticket_auto_receipt.png

Scenario description: For a ticket paid by a meal plan, when the POS operator taps Close, the receipt automatically prints and the ticket closes.

manual_close_ticket_auto_receipt.png

Configuration Settings

The settings to manually close tickets and automatically print receipts are located in the Service Configuration section of a POS location and indicated below. 

Setting  Selected (Y/N)?
Automatically close the ticket and redirect to previous screen upon full payment of a ticket N
Print receipt for cash payment  Y
Print receipt for non cash  Y

automatic_receipt_manual_closing.png

Scenario: Manual Printing of Receipts and Manual Closing of Tickets

Scenario description: For a ticket not paid by a meal plan, when the POS operator processes the full payment, the screen refreshes with the Print button and the Close Ticket button. The POS operator is required to tap Print to print the receipt, and then tap Close Ticket to close the ticket.  

print_receipt_manual2.png

Scenario description: For a ticket paid by a meal plan, the POS operator is required to tap Print to print the receipt, and then tap Close to close the ticket.

print_receipt_meal_order.png 

Configuration Settings

The settings to manually print receipts and manually close tickets are located in the Service Configuration section of a POS location and indicated below. 

Setting  Selected (Y/N)?
Automatically close the ticket and redirect to previous screen upon full payment of a ticket N
Print receipt for cash payment  N
Print receipt for non cash  N

manual_receipt_manual_close.png

What About Manual Printing of Receipts and Automatic Closing of Tickets?

The system does not allow for the manual printing of receipts and the automatic closing of tickets. If the POS location is manually printing receipts, then the system must also be set up to manually close tickets (see above). The reason for this is that once the ticket is paid, the ticket automatically closes and you are returned to the previous screen, and therefore because the ticket disappears, you cannot manually print the receipt via the Print button on the ticket. 

do_not_configure.png

Adding Address and Phone Number to Receipts

If your Touch Admin profile has access to Account Settings, then you can configure your POS receipts to print the address and phone number of your facility. To do so, complete the following steps:

  1. Select Account Settings. The Edit Location screen appears.
  2. Scroll down the screen. Enter the information in the following fields:
    • Address
    • City
    • State
    • Telephone 

      address_phonenumber.png
       
  3. At the bottom of the screen click the Update Facility button to apply your changes. When receipts are now printed, they will print with the address and phone number entered above. 

Printing a Duplicate Receipt

You can configure a POS location to automatically print a duplicate receipt when the receipt is printed. The duplicate receipt is indicated as such with DUPLICATE COPY text at the bottom of the receipt. 

duplicate_receipt.png

To configure a POS location to automatically print a duplicate receipt, complete the following steps: 

  1. In Touch Admin, click POS Setting > Locations.
  2. Click the Edit button of the dining room location. you want to set up reservations for.
  3. Scroll to the Service Configuration section.
  4. Select the Print two receipts for each transaction option. 

    service_configuration_duplicate_receipt.png
     
  5. Scroll to the bottom of the screen and click the Save Location button. 

Receipt Examples

See the following article for examples of different receipt types: Receipt Examples.

FAQs

Can any notes or modifiers be printed on a POS receipt?

If a write-in modifier tile exists on a POS grid (click here for more information), then a POS operator can manually write in a custom modifier for an item on the POS order. Such modifiers will print on a POS receipt. Regular ticket notes and item notes do not print on receipts.

Does the POS support electronic receipts (e-receipts) to be delivered to customers?

No. Receipts are manually printed.