Configuring Delivery and Pickup Fees to be Automatically Added to To Go Orders

• About Delivery and Pickup Fees
• Creating a Delivery Fee to be Automatically Added to Delivery Orders
• Creating a Pickup Fee to be Automatically Added to Pickup Orders
• FAQs
  • What reports show delivery and pickups fees?
  • Can a delivery or pickup fee be applied to orders placed in the POS table service?
  • Will a delivery or pickup fee appear on a POS receipt?

About Delivery and Pickup Fees

For a delivery order (placed via the POS or the Portal app), a separate "Delivery Fee" can be configured to be automatically added to a delivery order. The screenshot below shows a POS delivery order with a "Delivery Fee". 

For a pickup order (placed via the POS or the Portal app), a separate "Pickup Fee" can be configured to be automatically added to a pickup order. The screenshot below shows a POS pickup order with a "Pickup Fee". 

Creating a Delivery Fee to be Automatically Added to Delivery Orders

1. If not already created, create a "Fee Category" and apply it to the breakfast, lunch and dinner meal services (see Creating a Non-Menu Category).
    
2. If not already created, create a "Delivery/Pickup Fee" product with a Product Type of Non Inventory Product, and assign it to the "Fee Category" (see Adding a Single Product in the POS System). 
    
3. Click POS Setting > Locations. Click the Edit button of the POS location.
    
4. Scroll to the Pickup/Delivery Fee section.
    
5. Click the Add Another Pickup/Delivery Fee button. The section expands accordingly. 
   
   
    
6. From the Fee Type drop-down, select Delivery. 
    
7. From the the Product drop-down, select the delivery/product fee product created in step 2 above.
    
8. In the Fee Amount field, enter the delivery fee amount. 
    
9. Scroll to the bottom of the screen and click the Save Location button to apply your changes. 

Creating a Pickup Fee to be Automatically Added to Pickup Orders

1. If not already created, create a "Fee Category" and apply it to the breakfast, lunch and dinner meal services (see Creating a Non-Menu Category).
    
2. If not already created, create a "Delivery/Pickup Fee" product with a Product Type of Non Inventory Product, and assign it to the "Fee Category" (see Adding a Single Product in the POS System). 
    
3. Click POS Setting > Locations. Click the Edit button of the POS location.
    
4. Scroll to the Pickup/Delivery Fee section.
    
5. Click the Add Another Pickup/Delivery Fee button. The section expands accordingly. 
   
   
    
6. From the Fee Type drop-down, select Pickup. 
    
7. From the the Product drop-down, select the delivery/product fee product created in step 2 above.
    
8. In the Fee Amount field, enter the pickup fee amount. 
    
9. Scroll to the bottom of the screen and click the Save Location button to apply your changes. 

FAQs

What reports show delivery and pickups fees?

Delivery and pickup fees that have been charged in transactions can be viewed in certain POS Summary reports. 

Can a delivery or pickup fee be applied to orders placed in the POS table service?

A delivery or pickup fee is only applied to orders placed through the POS To Go Orders section and the Portal app. 

At this time, a delivery or pickup fee does not transfer over to the POS table service when the delivery type for an order is switched to To Go or Delivery. 

Will a delivery or pickup fee appear on a POS receipt?

Yes. A delivery fee or pickup fee will appear on a POS receipt because it is a chargeable item. 

Note, however, that a printed order ticket or onscreen order ticket does not display a delivery or pickup fee because order tickets show meal items for the kitchen staff rather than prices. In other words, receipts and tickets are two different things.