- How are delivery times and pickup times configured for selection for a Portal app order?
- Can maximum item limits be allowed when ordering from the Portal app?
- Can individual items be hidden (i.e., removed) to prevent them from being ordered?
- Can meal periods (breakfast, lunch, dinner) be hidden (i.e., removed) from the Portal app?
- Are order times required (i.e., service interval increments or "waves")?
- The Portal app is being used to place non-paid orders in advance (i.e., advanced ordering). Where do I set the cut off times?
- The Portal app is being used to place paid orders? Where do I set the cut off times?
- Do orders placed on the Portal app appear in MealSuite Core to help drive accurate production.
- Do staff who want to use the Portal app require a profile in the MealSuite Core system?
- How do I add a delivery fee?
- What if I have automatic discounts configured?
- Can the MealSuite Portal app be configured for 15" ELO screens and use RFID readers?
- Can the sort order of categories be changed for a meal service in the Portal app?
- What happens if there are duplicate profiles in the system?
- What are the payment options available? How do I enable/disable payment options?
- Can the Portal app be configured to disable the pickup option? Can the Portal app be configured to disable the delivery option?
- How do I allow residents to make reservations from their Portal app?
- Can I set up restricted hours to prevent a Portal app user from ordering during those hours?
How are delivery times and pickup times configured for selection for a Portal app order?
See the following article: Configuring Delivery and Pickup (aka To Go Order) Times.
Can maximum item limits be allowed when ordering from the Portal app?
For paid orders through the Portal app, yes, maximum item limits can be configured. See Setting Maximum Item Limits for Paid Orders in the Portal App for more information and instructions.
For non-paid advanced orders through the Portal app, no, at this time the maximum item limits that can be configured for ordering (AO and IO) in the Touch app do not apply to ordering in the Portal app.
Can individual items be hidden (i.e., removed) to prevent them from being ordered?
There is no means to hide/remove individual items from the Portal app.
However, you can configure the Portal app to hide a category, which will therefore hide the assigned items in that category from view. Hiding a category from view hides it from all meal periods (breakfast, lunch, dinner) to which that category is assigned. You cannot hide a category specific to a meal period.
To hide a category from view in the Portal app, see Hiding a Category from the Portal App.
Can meal periods (breakfast, lunch, dinner) be hidden (i.e., removed) from the Portal app?
There is no means to hide/remove a specific meal (breakfast, lunch, dinner) from the Portal app.
Are order times required (i.e., service interval increments or "waves")?
Yes; this is required for to be able to schedule orders for future days or meals. Open a support chat and ask for a live support agent for any changes you may need to your service interval increments. If you are MealSuite Support, see the following article on setting service interval increments: Entering Service Interval Increments (i.e., Waves) for a Dining Area.
The Portal app is being used to place non-paid orders in advance (i.e., advanced ordering). Where do I set the cut off times?
Cut off times for advanced orders are set in the overall advanced ordering configuration in the Touch Admin software. See the following article to set cutoff times for advanced orders: Setting Up Cutoff Times for AO Orders.
The Portal app is being used to place paid orders? Where do I set the cut off times?
This must be configured by MealSuite support. Please open a support chat and ask for a live agent to configure cut-off times for paid orders. If you are a MealSuite support agent, see the following internal article: Configuring the Portal App for POS Orders (i.e., Paid Orders) (INTERNAL).
Do orders placed on the Portal app appear in MealSuite Core to help drive accurate production?
If the Portal app is placing paid orders, then no, the orders do not appear on production reports (as with POS).
If the Portal app is placing non-paid orders in advance, then yes, orders do appear on production reports.
Do staff who want to use the Portal app require a profile in the MealSuite Core system?
No. Staff do not require profiles in the MealSuite Core system to use the Portal app. For staff to use the portal app, they do require to be set up with a diner profile in the system. To add a staff diner profile in the system, see Entering Staff Member as a Diner in the POS System/Portal App.
How do I add a delivery fee?
Please reach out to MealSuite Support to have a delivery fee automatically added to orders.
If you are MealSuite Support, click here for instructions on adding a delivery fee.
What if I have automatic discounts configured?
If automatic discounts are configured (see Configuring Discounts in the POS), then those discounts are automatically applied to the applicable item.
If an ordered item is discounted, it presents with the Discount tag that indicates the amount being discounted.
If a declining balance meal plan is also associated with the item, then the discount will be applied. For a points meal plan or unlimited meal plan, the discount will not be applied.
Can the MealSuite Portal app be configured for 15" ELO screens and use RFID readers?
No. External screens and RFID readers are not supported on Portal since this is built with personal mobile devices in mind. However, self-ordering kiosk (SSK) does support RFID, so therefore it is recommended to use SSK for common areas.
Can the sort order of categories be changed for a meal service in the Portal app?
Yes. The sort order of categories is determined in the Core system. If needing to change the sort order, see Changing the Sort Order of Menu Categories.
What happens if there are duplicate profiles in the system?
It is highly important to ensure there are no duplicate profiles in the Core system, as the Portal app (along with the Touch app and POS) does not recognize if profiles are duplicate and as such no sort logic can be applied; therefore the profile that is selected will be random.
What are the payment options available? How do I enable/disable payment options?
The payment options for orders on the Portal app are as follows:
- Bill To Room - allows resident to use bill to room as a payment option.
- Meal Plan - allows residents to use a meal plan as a payment option.
- Pay at Pickup - allows residents to pay for a pickup order upon pickup.
Please open a support chat and ask for a live agent to have that agent enable/disable a payment option. If you are a MealSuite support agent, see the following internal article: Configuring the Portal App for POS Orders (i.e., Paid Orders) (INTERNAL).
Can the Portal app be configured to disable the pickup option? Can the Portal app be configured to disable the delivery option?
Yes. The Portal app can be configured to disable either the pickup option or the delivery option, but not both.
Please open a support chat and ask for a live agent to have that agent disable either a pickup option or a delivery option. If you are a MealSuite support agent, see the following internal article: Configuring the Portal App for POS Orders (i.e., Paid Orders) (INTERNAL).
How do I allow residents to make reservations from their Portal app?
This must be configured by MealSuite support. Please open a support chat and ask for a live agent to allow reservations. If you are a MealSuite support agent, see the following internal article: Configuring the Portal App for POS Orders (i.e., Paid Orders) (INTERNAL).
Can I set up restricted hours to prevent a Portal app user from ordering during those hours?
Yes. This must be configured by MealSuite support. Please open a support chat and ask for a live agent to configure restricted hours. If you are a MealSuite support agent, see the following internal article: Configuring the Portal App for POS Orders (i.e., Paid Orders) (INTERNAL).