- About Delivery and Pickup Times
- How are Delivery and Pickup Times Configured?
- How do Preparation Times affect Delivery and Pickup Times?
About Delivery and Pickup Times
The following ordering scenarios on the MealSuite front-end apps allow for delivery or pickup times to be selected:
"To Go" Orders from the POS
- When placing a pickup order (aka "to go" order) from either a POS dining room location or POS quick service location, a pickup time must be selected.
- When placing a delivery order (aka "to go" order) from either a POS dining room location or POS quick service location, a delivery time range must be selected.
Orders from the Portal App
-
When placing a non-paid advanced order (AO) from the Portal app, either for delivery or pickup, a delivery or pickup time, respectively, must be selected.
-
When placing a paid pickup order (aka "to go" order) from the Portal app, a pickup time must be selected.
-
When placing a paid delivery order (aka "to go" order) from the Portal app, a delivery time range must be selected.
Advanced Orders from the Touch App
-
When placing an advanced order (AO) from the Touch app, a delivery time must be selected.
How are Delivery and Pickup Times Configured?
The foundation of delivery and pickup times is the service interval increments (i.e., waves) that are set up for a dining area.
For example, assume that a wave is set for 15 minutes for breakfast, with 2 meals served per wave. If the 9:30 to 9:45 AM wave receives two orders, then the 9:30 to 9:45 wave is not available as an option when the user is placing an order.
For more information and instructions on setting service interval increments for a dining area, see Entering Service Interval Increments (i.e., Waves) for a Dining Area.
How do Preparation Times affect Delivery and Pickup Times?
To allow the kitchen staff the necessary time to prepare the order prior to its scheduled delivery/pickup time, preparation times (aka firing times) can be entered in the system for each meal period (breakfast, lunch, dinner). A preparation time will determine when the order is sent/fired to the KMS to be printed and/or appear onscreen for staff.
When preparation times exist for a meal period, then note that a delivery/pickup time will not be shown in the ordering app if the current time plus the preparation time exceeds that delivery/pickup time. For example, assume the preparation time for dinner is 15 minutes, and the available delivery times are as follows:
- 5:00 - 5:20
- 5:20 - 5:40
- 5:40 - 6:00
If the order is placed at 4:47 PM, then the 5:00 - 5:20 delivery time is not available because 4:47 + 15 minutes prep time = 5:02.
Also note that if the preparation time for the meal period exceeds the last pickup/delivery time available for the meal period, then an order cannot be placed for the meal period.