- About Acknowledging Connect Messages
- Notification Alerts
- Email Notifications
- Creating a Microsoft® Outlook® Rule for Connect Email Notifications
About Acknowledging Connect Messages
A message needs to be acknowledged by a designated user in your MealSuite account so that it proves it has been read (i.e., a read receipt). When a message is acknowledged, the system records the date and time of the acknowledgement, which can be viewed in the history of a person’s profile).
If a message is received by Connect with no issues, then the following occurs:
- On the Connect screen (People > Connect), the message appears with the Acknowledge button. To acknowledge a message from the Connect screen, see Acknowledging a Connect Message from the Connect Screen.
- On the People Listing screen (People > People Listing), if a person is associated with a Connect message, then a green Connect alert label is displayed in the Alerts column for that person. To acknowledge a message from the People Listing screen, see Acknowledging a Connect Message from the People Listing Screen.
Notification Alerts
When there are Connect messages that require acknowledgement or resolution, a bell notification icon with the number of unacknowledged and unresolved messages appears on the People option in the left navigation pane.
Email Notifications
If your account has more than 10 unacknowledged messages over 24 hours old, an email notification will be sent to Connect users in your account. This email will be sent every seven days until the messages are acknowledged.
If you are a parent account that has multiple child accounts with a Connect interface, then you will receive a weekly summary email of accounts with unacknowledged messages.
Creating a Microsoft® Outlook® Rule for Connect Email Notifications
The system cannot be configured to stop email notification messages coming from Connect. However, to prevent the messages from residing in your main inbox, you can create a rule in Microsoft® Outlook® that automatically moves the messages to a designated folder. To do so, complete the following steps:
- In Microsoft® Outlook®, select the Home tab.
- In the menu bar, click the ellipsis at the far right and select Rules > Manage Rules (first screenshot below). The Rules screen appears (second screenshot below).
- Click the Add new rule button. The Rules screen refreshes with the following fields:
- Enter a name for the rule. For example, "MealSuite Connect Messages".
- From the Add a condition drop-down, select Subject includes, and in the adjacent text box to the right enter the text "Connect Messages Waiting" (or you can enter different text from the email notification's subject line, which is "Action Required - Connect Messages Waiting In Your MealSuite Account.")
- From the Add an action drop-down, select Move to, and in adjacent field to the right select Create new folder.
- Enter a name for the folder, such as MealSuite Connect Messages and click the adjacent Save link, or press Enter on your keyboard.
- Ensure the Stop processing more rules option is selected (which prevents other rules (if existing) from being run on the messages that meet the condition).
- Click the Save button at bottom right of window. The rule is now created. Future email notifications from Connect will be moved to the folder you created.