When resolving an person data mapping issue from the Connect screen or the People Listing screen, the Resolve People pop-up appears for you to resolve the mapping issue from the People drop-down.
The options from the People drop-down are as follows:
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Create New person - you can create a new resident/patient profile in your account using the EHR data by selecting Create New Person from the drop-down field.
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Ignore Person - You can have the system ignore the message for the resident/patient and all future messages for that resident/patient by selecting the Ignore Person option. Upon selecting this option, the following confirmation message appears:
Note: You can always reverse a mapping option that you made above. To do so, see Remapping a Connect Mapping Relationship.