About the Order History Report
The Order History report displays items ordered by the diner via the front-end ordering apps (advanced ordering and instant ordering via the Touch app, POS, and the Portal app. The report is generated as an Excel® file and contains the following:
- Name of Diner/Guest
- Client ID (option)
- Badge ID (option)
- Order ID (option)
- Parent ID
- Delivery Date
- POS Location (for POS orders)
- Created At (datetime stamp or when order was generated)
- Created By (server/operator name)
- Deliver To (table, room, pickup)
- Order Source (advanced ordering, instant ordering, or POS)
- Meal (breakfast, lunch, dinner)
- Production Completed At (datetime stamp)
- Order Item Category
- Order Item Quantity
- Item Name
Report Settings
After selecting the people to be included in the report, select Menus and Tray Tickets > Order History Report from the left side of the screen. The Order History Report section appears.
Content
-
Date - select the date range range from the From and To calendar fields. To enter a single date, keep the same date in each field.
-
Order Sources - select the type of orders you want to capture in the report. The options are as follows:
- Advanced Ordering
- Instant Ordering
- Point of Sale
- POS Location - select the POS location(s) to capture the order history from.
Optional Content
-
Include Identification - select what type of identification is to be included in the report (if any). The options are as follows:
- None
- Client ID
- Badge ID
- Order ID
FAQs
How long is the order history kept for?
The order history is kept in the system in permanence.
What report do I run for items that were not fired to the kitchen?
The POS Payment Transactions report lists items that were not fired to the kitchen (i.e., did not require preparation).
Does the report show the meal assembly location (aka KMS station)?
No.