Enhancements - September 29
Gratuity Support
In a POS revenue centre, gratuities are now supported for the following tender types:
- Credit card (for Stripe terminals only) - during the checkout process, the customer will enter the tip percentage or tip amount on the Stripe terminal. Note: Tips for credit card purchases are only supported on Stripe terminals,
- Bill to room - during the checkout process, the POS operator will enter the tip amount requested by the user.
- Declining balance meal plan - during the checkout process, the POS operator will enter the tip amount requested by the user.
- Cash - during the checkout process, the POS operator will enter the tip amount requested by the user.
To enable gratuities for a POS revenue centre and the desired tender types, please open a support chat and ask for a live agent. If you are MealSuite Support, gratuities can be enabled in the client's POS revenue centre via the Finance section; see Configuring a POS Revenue Centre (INTERNAL) > Gratuity Settings.
Onscreen Signatures for Bill-to-Room, Charge Account and Meal Plan Transactions
For the transaction types listed below, an onscreen signature can be signed by the end-user to confirm the transaction.
- Bill-to-room transactions
- Diner charge account and department charge account transactions
- Meal plan transactions
When a POS revenue centre is enabled with onscreen signatures, then when a payment is made at the POS, the Signature screen appears to give the diner the option of signing (screenshot below).
The POS operator will tap the Turn To Guest To Sign button, and then flip over the POS screen (if using a touchscreen) or give the diner the tablet (if using a tablet), for the diner to sign using their finger. After the diner completes signing, they will then tap the Done - Return to Operator button.
To enable onscreen signatures for a POS revenue centre and the desired tender types, please open a support chat and ask for a live agent. If you are MealSuite Support, online signatures can be enabled in the client's POS revenue centre via the Finance section; see Configuring a POS Revenue Centre (INTERNAL) > Signature Settings.
Enhancements - September 17
Receipt with Custom Message
A message of up to 500 charactered be included at the bottom of a POS receipt after the ticket ID. To create a receipt message, open the POS service settings and enter the message in the Receipt Message field; see Configuring Service Settings for a POS Revenue Center.
Enhancements - September 15
Void Reasons
The POS system now supports void reasons. When an item or ticket is voided on the POS (see POS - Voiding an Item or Order (After Firing), the POS operator is required to enter a void reason. Rather than the operator having to manually enter a reason, the operator can select from a list of standard void reasons.
By default, the system has the following void reasons:
- Unhappy Customer
- Order Error
- Item out of Stock
Void reasons can be enabled/disabled for a POS revenue centre; see Enabling Void Reasons for a POS Revenue Centre.
Additional void reasons can be created, edited, deleted as needed. See Managing Void Reasons.
Refund Reasons
The POS system now supports refund reasons. When issuing a full or partial refund (see POS - Issuing a Refund), the POS operator is required to enter a refusal reason. Rather than the operator having to manually enter a reason, the system can be configured with a list of standard refusal reasons that the operator can select from, as per screenshot below).
By default, the system has the following refund reasons:
- Food was not as ordered
- Food safety concern
- Customer dissatisfied
Refund reasons can be enabled/disabled for a POS revenue centre; see Enabling Refund Reasons for a POS Revenue Centre.
Additional refund reasons can be created, edited, deleted as needed. See Managing Refund Reasons.
Refund Report
A new refund report has been introduced that captures items that were refunded. See POS Refund Report for more information and instructions.
Margin Analysis Report
A new margin analysis report has been introduced that shows revenue, costs, and profitability for each menu item sold, allowing you to identify which items are profitable and therefore make informed menu pricing decisions and optimize food costs. See Margin Analysis Report for more information and instructions.
Defect Fixes
September 30
- Resolved issue with inability to close a ticket that was paid by more than one tender type. (Internal reference: DEF-14524)
September 29
- Fixed issue with not being able to configure a non-supported payment card processor in a POS revenue center. (Internal reference: DEF-14466)
- Addressed issue with inability to generate menu items to show in a price book. (Internal reference: DEF-14410)
- When configuring a POS grid, resolved issue with the Product drop-down not filtering products specific to the grid type (Food & Beverages grid vs Products & Services grid). (Internal reference: DEF-14161)
September 17
- When placing an order through the POS, fixed issue with KMS ticket not displaying service notes or profile notes. (Internal reference: DEF-14247)
- For the $0 Item report, fixed issue with the Revenue Centers filter mistakenly displaying deleted/inactive revenue centers. (Internal reference: DEF-14159)
- Addressed issue with POS receipt not showing the bill to room total. (Internal reference: DEF-14153)
- Resolved issue with meal plan point discrepancy with diner profile between the balance shown in the their profile and the balance when they are assigned to an order. (Internal reference: DEF-13220)
- Fixed internal issue with POS device setting. (Internal reference: DEF-14250)
September 15
- Resolved issue with the export of a price book to Excel® file not honouring the filter settings. (Internal reference: DEF-14312)
- Fixed issue with account-specific POS export interface. (Internal reference: DEF-14344)
- Fixed issue with discounts mistakenly foregoing manager approval if the POS operator profile is not configured to approve discounts. (Internal reference: DEF-10013)
- Fixed issue with modifier prompts not appearing. (Internal reference: DEF-14217)