Tickets Printed at a KMS Printer – MealSuite

Reading a Ticket Printed at a KMS Printer
FAQs: Ticket Display
FAQs: Ticket Firing/Printing
FAQs: Ticket Notes
One-Page Printable Sheet for Distribution (Last updated January 19, 2026)

Reading a Ticket Printed at a KMS Printer

The layout of an order ticket printed at a KMS (kitchen management system) station printer is as follows:

FAQs: Ticket Display

An item is not printing on a ticket?

If there is more than one KMS food preparation station, it could be that the production area that the menu item is assigned to is itself not assigned to the KMS food preparation station that is printing the ticket (i.e., the menu item is being sent to another KMS food preparation station).

Note that if an item is not assigned to a production area (via the Core system), or the item is assigned to a production area but that production area is not assigned to a KMS station (via the Touch Admin software), then by default the KMS station that is configured as the Default Fallback Station will print items that fit those conditions.

My non-produced items are being printed on tickets? How to I prevent non-produced items from printing?

This most likely indicates that the the non-produced items are automatically being sent to the KMS station that is designated as the default fallback station. For more information and steps on how to prevent non-produced items from displaying, see Preventing Non-Production Items going to the KMS.

How are items sorted on a printed ticket?

Items in the ticket are displayed at random and do not follow the menu item sort order in the core system. However, if the Force Entree to be at top of ticket when present option is selected in the KMS configuration, then items in the Entree menu category will display at the top of the ticket.

Also note that if meal courses are enabled, the items will present in their assigned meal course, and will be sorted in a meal course by the order in which the items were added to the order by the POS operator.

Does a resident's residence area details (e.g., room number) appear on a KMS printed ticket?

If the ticket is an in-room order, then yes, the resident's residence area details appear on a KMS printed ticket.

If a resident/patient is assigned a diet intervention, does the diet intervention name appear on a KMS printed ticket?

Yes, the diet intervention name appears on a printed KMS ticket.

Do modifiers print in red text?

No. Modifiers print in black text for both the thermal and impact printers.

How are allergies highlighted/identified on a printed ticket?

For an impact printer, allergies print in red text.
For a thermal printer, allergies are highlighted as white text in a black box. Click here to see example above.

Why are diet orders not printing on tickets?

This means that in the KMS station settings (managed in the Touch Admin software), the Do not display Diet order on KMS screen or printed tickets check box is selected. Clear this check box to have diet orders print on tickets. See Editing a KMS Food Preparation Station to access KMS station settings.

Why are portion sizes not printing on tickets?

This means that in the KMS station settings (managed in the Touch Admin software), the Do not display portion size on KMS screen or printed tickets check box is selected. Clear this check box to have portion sizes print on tickets. See Editing a KMS Food Preparation Station to access KMS station settings.

Is there an example of a ticket printed from an impact printer?

Below is an example of a ticket printed from an impact printer.

Note that this example ticket consists of one item (Cedar Planked Teriyaki Salmon), and has no notes or allergen information.

FAQs: Ticket Firing/Printing

How does a ticket get printed?

If you have only a printer associated with a KMS station (i.e., there is no touchscreen associated with the KMS station), then the printer prints tickets automatically when tickets are fired to the KMS.

If you have both a printer and a touchscreen associated with a KMS station, then the KMS station will be configured (in the Touch Admin software) with one of the following settings:

Print Immediately - when a ticket comes in onscreen, it also automatically prints at the printer.
Print on Bump - when a ticket comes in onscreen, it will only print at the printer when bumped from the screen.

A ticket is not being printed/tickets are not printing?

Confirm if there is a printer hardware issue or paper issue; see Troubleshooting Printer Hardware Issues.

If there is no printer hardware or paper issue, then check the following configuration:

If instant orders (IO) are not printing at your KMS station, this is most likely because the server is not selecting the correct KMS location when setting up instant ordering in the Touch app. The KMS location is selected in the Select Meal Assembly field (screenshot below). Communicate with your servers to ensure they choose the correct location. If needing to change the name of the KMS location to something more recognizable for your servers, see Editing a KMS Location.

For paid orders from a POS station and the Portal app, ensure a KMS location is assigned. See Selecting a KMS Location for Paid Orders from a POS Station and Portal App.
For non-paid orders from the Touch app and Portal app (i.e., advanced orders), ensure the KMS location is assigned. See Selecting a KMS Location for Advanced Orders (i.e., Non-Paid Orders) from the Touch App and Portal App.
Ensure the printer is associated with the desired KMS food preparation station in the selected KMS location; see Editing a KMS Station. If the KMS station is associated with both a touchscreen and printer, then ensure the Print Preference drop-down in the KMS station settings is not empty.
If advanced orders (AOs) are not printing at your KMS station, it could be that advanced orders are configured to only be sent to the core system, and not the KMS. In the Touch Admin software, select Account Settings. And then ensure the Only send Advanced Orders back to MealSuite, do not send to KMS or Printer check box is clear (not selected). If selected, clear it and then click the Update Facility button to apply your changes.

As per standard functionality for a resident/patient with the advanced order (AO) service type, if they do not place their advanced order for a meal period (breakfast, lunch, dinner), then the system will automatically make the selection for them based on the AO item selection logic. However, the system must be set up to enable a ticket to be automatically generated at the KMS when a resident/patient does not place an advanced order. It could be that the system is not set up to enable a ticket to be automatically generated at the KMS when a resident/patient does not place an advanced order. For more information and instructions on enabling this function, see Configuring AO Setting in Touch Admin, and Auto-Generating Tickets if no Advanced Order is Placed by a Resident/Patient.
If advanced orders (AOs) from the Portal app (i.e., non-paid orders) are not being printed, ensure that the Portal app is set up for advanced orders from the Portal app. See Configuring the Portal App for Advanced Orders (i.e., Non-Paid Orders) (INTERNAL).

What is the order in which tickets are printed?

Instant Ordering

For instant ordering, tickets are printed in the order in which they are fired. However, they can be printed in the order of table/seat rather than printed in the order the tickets are received. For example:

Table 5, Seat 1
Table 5, Seat 2
Table 6, Seat 1
Table 6, Seat 2
Table 6, Seat 3

To enable this option, please reach out to MealSuite Support. If you are MealSuite Support, see the following internal article to enable the option: Grouping KMS Tickets by Table (INTERNAL).

Advanced Ordering

For advanced ordering, tickets are printed according to the service interval increment selected by the user placing the advanced order in combination with any preparation time that is configured for the meal period. For advanced orders with the same service interval increment and meal period, the print order will be random.

However, there is also the option to print AO tickets by the delivery sequence that is set in the core system. See Printing Option: Print AO Tickets by the Delivery Sequence set in the Core System to learn more.

Can a printer print two tickets when an order is placed?

Yes. When configuring a KMS station, there is the Print two tickets for each order option that can be enabled.

Can I reprint a ticket at the printer?

Yes. To do so, you would recall the ticket at your KMS station. If the Print Preference setting for the KMS station is Print Immediately, the ticket will print when recalled. If the Print Preference setting for the station is Print on Bump, the ticket will print when it is bumped from the screen.

Note: If you do not use a physical KMS touchscreen, then you can access your KMS station screen by logging into the Touch app via its URL: https://browser.touch.mealsuite.com/login. Steps to login to the Touch app are here: Logging into the Touch App. Once logged in, steps to access your KMS station screen are here: Opening a KMS Station Screen.

Can an advanced order (AO) be manually fired (to be printed) ahead of its scheduled firing time?

Yes, From the KMS station screen, you can view future advanced orders within five hours of their service time, and fire early if needed. See Viewing Future Advanced Orders and Firing Early if Needed (via Touch Admin Software).

In addition, in the Touch Admin software, you have the ability to view existing advanced orders that have not yet been fired, and to fire them manually in the order you desire. To do so see Viewing Future Advanced Orders and Firing Early if Needed (via Touch Admin Software).

Can an advanced order (AO) be autogenerated (i.e., fired) the day before its service date?

An advanced order is fired to the KMS (to be printed) based on a schedule determined by the preparation time set in the system and the service times (aka meal times, waves) selected by the user on the front-end ordering apps (Touch app, Portal app). These preparation times do not allow the advanced order to be fired the day before its service date.

However, in the Touch Admin software, you do have the ability to view existing advanced orders that have not yet been fired, and to fire them manually the day before their service dates. To do so see Viewing Future Advanced Orders and Firing Early if Needed (via Touch Admin Software).

After advanced orders (AO's) have been placed, is there a method to determine how the advanced orders are fired to the KMS (to be printed), such as by room number?

No. By default, an advanced order is fired to the KMS (to be printed) based on a schedule determined by the preparation times set in the system and the delivery/pickup time selected by the user on the front-end ordering apps (Touch app, Portal app).

Multiple orders within the same delivery/pickup time are printed by the order in which they were received. The system cannot be configured to determine how advanced orders within the same delivery/pickup time are fired to the KMS.

However, in the Touch Admin software, you do have the ability to view existing advanced orders that have not yet been fired, and to fire them manually in the order you desire. To do so see Viewing Future Advanced Orders and Firing Early if Needed (via Touch Admin Software).

My kitchen station printer that prints tickets is down/offline/not available. What options do I have to print tickets?

In the Core system, the following reports are available to print personal menus for each resident/patient at a standard office printer. From these printed reports, you can manually select a resident's/patient's choices.

FAQs: Ticket Notes

Do service notes (i.e., daily notes and meal-specific notes) for a resident profile appear on a KMS printed ticket?

Yes. Service notes (i.e., daily notes and meal-specific notes) appear on a printed ticket.

Note: For a POS dining room location, if the whole table is fired at once (rather than firing individual tickets), the service notes will not appear on the printed ticket.

Do profile notes for a resident profile appear on a KMS printed ticket?

Yes. Profile notes appear on a physically-printed ticket at a KMS station.

Note: An internal setting must be enabled by MealSuite Support to allow for profile notes to appear on a KMS ticket, both onscreen and printed. If profile notes are not appearing on the ticket, it most likely means this internal setting is disabled. Please reach out to MealSuite Support to enable the setting. If you are MealSuite support, see the following internal article: Including Profile Notes on Touch App Ordering Screen and KMS Tickets.

Does a personal note added to a menu item (i.e., item note) appear on a KMS printed ticket?

If the order is taken from the Touch app (i.e., an AO or IO order), then yes, a personal note that was added to a menu item (i.e., a note added via the resident's personal menu in the Core system) will appear on a printed ticket.

If the order is taken from the POS, then no, a personal note will not appear on a printed ticket. However, an item note that is entered by the POS operator will appear on a printed ticket.

Do server notes entered for the order in the Touch app appear on a KMS printed ticket?

Yes. Server notes entered for the order in the Touch app appear on a printed ticket.

Does an item note entered on the POS appear on a KMS printed ticket?

Yes. An item note entered on the POS appears on a printed ticket.

Does a ticket note entered on the POS appear on a KMS printed ticket?

Yes. A ticket note entered on the POS appears on a printed ticket.

One-Page Printable Sheet for Distribution (Last updated January 19, 2026)

The attachment below is a one-page PDF showing example of a printed ticket. Distribute and print as needed.

Reading_Printed_KMS_Ticket.pdf
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