- Advanced Ordering - Tutorial Video (5:01)
- Default Settings for when Taking an Advanced Order
- Skipping/Cancelling an Advanced Order for a Resident/Patient
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FAQs
- I do not see my resident on the Advanced Ordering screen?
- How do I change the order in which residence area are listed on the setup screen?
- Can portion sizes of items be adjusted when using Advanced Ordering (AO)?
- How do I edit an advanced order after it is placed?
- How do I cancel an advanced order after it is placed?
- Advanced Ordering - Quick Reference Guides
Advanced Ordering - Tutorial Video (5:01)
Default Settings for when Taking an Advanced Order
Certain settings can be set by default when the Touch app user is taking an order for a resident/patient on the Advanced Ordering screen. These default settings are set in the Touch Admin software. To do so, complete the following steps:
- In Touch Admin, select Report Presets. The Report Presets screen appears.
- Scroll to the Advanced Ordering section.
- Select or deselect the default settings as needed:
- Suppress Dislikes - items marked as dislikes on a person's personal menu are not included.
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Include Also Available Menu - items offered on an active Also Available menu are included.
- Click the Update Report Preset button to apply your changes.
Skipping/Cancelling an Advanced Order for a Resident/Patient
If a resident/patient wants to skip a meal service, then you record that meal service as skipped as follows:
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Go through the step to place an advanced order for a resident/patient.
- Tap the Skip Meal button (first screenshot below). The Reason for Refusal popup appears (second screenshot below).
- Select a reason for refusal and tap Approve. (To set up refusal reasons in the system, see Refusal Reasons).
- The meal service is now skipped, which is indicated with "Skipped" being displayed in the meal service tab at the top left.
FAQs
I do not see my resident on the Advanced Ordering screen?
For a resident to appear on the Advanced Ordering screen in the Touch app, their service type in the MealSuite core system must be set to Advance Ordering. To change the service type of a resident, see Selecting Service Types (Table Select, Advanced Ordering, Non-Select) for Persons.
How do I change the order in which residence area are listed on the setup screen?
The order in which the residence areas are listed on the setup screen can be adjusted in the MealSuite core system; see Sorting the Residence Areas for instructions. Any adjustments you make will take approximately 15 minutes to be updated in Touch.
Can portion sizes of items be adjusted when using Advanced Ordering (AO)?
No, not directly. However, if a Touch app modifier grid has been created to apply modifiers to ordered items (see Creating a Touch App Modifier Grid for AO and IO Orders), then that modifier grid allows for the portion size to be adjusted.
If a Touch app modifier grid does not exist to apply modifiers, then you will have to create a modifier grid in Touch Admin for just such a purpose. To do so, see Creating a Modifier Grid to Just Allow for Portion Size Adjustments.
How do I edit an advanced order after it is placed?
For an advanced order that has already been placed, you can edit it prior to the cutoff time for the meal service. To do so, you simply going through the steps of placing an advanced order, and add/remove items as needed.
How do I cancel an advanced order after it is placed?
For an advanced order that has already been placed, you can cancel it prior to the cutoff time for the meal service. To do so, you go through the steps of skipping an order (see Skipping an Advanced Order for a Resident/Patient).
Advanced Ordering - Quick Reference Guides