- Video Tutorial - Managing Tickets on KMS Screen (2:41)
- Opening a KMS Station Screen
- Recalling the Last Bumped Ticket
- Recalling a Bumped Ticket from past 24 hours
- Viewing Items Ordered but not yet Fired from a POS Station or Portal App
- Viewing Future Orders (and Firing Tickets Early if Needed)
- Bumping All Tickets
- About an Expo (Expeditor) Station
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FAQs
- An item is not showing on a ticket?
- What is the sort order logic to display tickets onscreen?
- Why aren't my KMS tickets displaying in the order that they were fired?
- What happens if a ticket is not bumped from the KMS?
- Is there a way to view a history of orders that were left open (i.e., unbumped)? For example, open orders from a week ago?
- Can I have multiple meal courses print on one KMS ticket?
- I have meal courses enabled, why are the course tickets not in order (e.g., course 2 is before course 1)?
- Everything is showing on my Expo screen. I only want specific items displayed.
- How are items sorted in an onscreen ticket or printed ticket?
- My instant orders (IO) are not showing on my KMS screen?
- My advanced orders are not showing on my KMS screen?
- Can an item from the POS be refired?
- Does voiding an item or a whole order automatically cancel the item/ticket on the KMS?
- What should a POS operator (i.e., server) do if a customer changes their order after the ticket has been fired?
- What is the timeout setting for a KMS screen?
- Do service notes (i.e., daily notes and meal-specific notes) for a resident/patient profile appear on an onscreen KMS ticket?
- Do profile notes for a resident/patient profile appear on an onscreen KMS ticket?
- Does a personal note added to a menu item appear on an onscreen KMS ticket?
- Do server notes entered for the order in the Touch app appear on an onscreen KMS ticket?
- Does an item note entered on the POS appear on a KMS ticket?
- Does a ticket note entered on the POS appear on a KMS ticket?
- Why are my tickets being sorted by table/seat order instead of time received?
- Do tickets automatically close if not manually closed?
Video Tutorial - Managing Tickets on KMS Screen (2:41)
The following video tutorial explains how to open a KMS station screen to view and bump tickets.
Opening a KMS Station Screen
- Tap KMS Station Screen.
- Tap the meal assembly area.
- Tap the production station to view its tickets.
Viewing Tickets
Oldest tickets are on the left of the screen and newest tickets are on the right of the screen.
The type of order is identified by color:
- Orange/Beige - To Table
- Blue - In Room
- Purple - Delivery
- Green - Pick Up
Viewing Tickets by Table/Seat Order (Option)
When tickets come into KMS, they can be sorted in the order of table/seat rather than sorted in the order the tickets are received. For example:
- Table 5, Seat 1
- Table 5, Seat 2
- Table 6, Seat 1
- Table 6, Seat 2
- Table 6, Seat 3
To enable this option, please reach out to MealSuite Support. If you are MealSuite Support, see the following internal article to enable the option: Grouping KMS Tickets by Table (INTERNAL).
Viewing Tickets with Meal Courses Enabled in the POS
If meal courses are enabled in the POS (see Enabling Meal Courses in the POS), then each course displays as an individual ticket with the course number (1, 2, 3) below the diner name, as per screenshot below.
If the POS operator taps the Fire Table button on the Table Overview screen, then each course is its own ticket, with the items listed for each seat.
Recalling the Last Bumped Ticket
You can recall the last ticket you bumped by tapping Tools > Recall Last Ticket.
The recalled ticket is placed on the left of the screen with a fresh timer.
Note: If the food preparation station of the touchscreen also supports a printer, then the recalled ticket will also reprint at the printer. If the Print Preference setting for the station is Print Immediately, the ticket will print when recalled. If the Print Preference setting for the station is Print on Bump, the ticket will print when it is bumped from the screen.
Recalling a Bumped Ticket from past 24 hours
A bumped ticket from the past 24 hours can be recalled. To recall a bumped ticket:
- Tap Tools > Find Ticket.
- Search for the ticket using the available search fields.
- Tap the Refire button for the ticket.
- The recalled ticket is placed on the left of the screen with a fresh timer.
Note: If the food preparation station of the touchscreen also supports a printer, then the ticket will also reprint at the printer when recalled. If the Print Preference setting for the station is Print Immediately, the ticket will print when recalled. If the Print Preference setting for the station is Print on Bump, the ticket will print when it is bumped from the screen.
Viewing Items Ordered but not yet Fired from a POS Station or Portal App
If items have been added to an order taken in a POS station or the Portal app, but the order has not yet been fired, then those items are available to be viewed on the KMS station screen. To do so:
- Tap Tools > View Upcoming Orders.
- Items in a POS order that is not yet fired are identified as Next Up.
Note: The Upcoming Orders screen refreshes every 30 seconds, with the timer displayed at top right.
Viewing Future Orders (and Firing Tickets Early if Needed)
You can view future orders within five hours of their service time, and fire tickets early if needed. To do so:
- Tap Tools > View Future Orders.
- Orders not yet fired within five hours of their service time are listed on the left within their assigned waves. Tap a wave to see the future orders. For a future order, you have the option of firing it now by tapping the Fire Ticket Now button.
- To fire multiple tickets at once, you can fire a whole wave by tapping the Fire Wave Now button, or you can select the individual tickets you want to fire by tapping them and then tapping the Fire Select Tickets button.
or
Bumping All Tickets
To bump all tickets off the screen:
- Tap Tools > Bump All Tickets.
About an Expo (Expeditor) Station
If an station is an expo (expeditor) station, then note the following:
- Bumping a ticket off its screen also removes it from other station screens.
- When a ticket is bumped from another station screen, the items in the expo station ticket are highlighted green.
FAQs
An item is not showing on a ticket?
It could be that the item is not assigned to a production area in the core system. If so, then the item will need to be assigned to a production area. See Assigning Menu Items to a Production Area.
In addition, to see items currently not assigned to a production area, run a production report, and any unassigned items will be listed in the "Unassigned" section on the report.
What is the sort order logic to display tickets onscreen?
For instant ordering, tickets display in the order in which they are fired.
For advanced ordering, tickets display according to the service interval increment selected by the user placing the advanced order in combination with any preparation time that is configured for the meal period. For advanced orders with the same service interval increment and meal period, the sort order will be random.
Why aren't my KMS tickets displaying in the order that they were fired?
This most likely means that the KMS is configured to group the KMS tickets by table, which means the tickets are sorted in the order of the table/seat rather than sorted in the order the tickets were received.
Confirm with MealSuite Support if the Group KMS Tickets by Table function is enabled, and have them disable it if needed. If you are MealSuite Support, see the following internal article for information: Grouping KMS Tickets by Table (INTERNAL).
What happens if a ticket is not bumped from the KMS?
If a ticket is not bumped from the KMS after 48 hours, the system will mark it to be automatically bumped. The automatic bumping of unbumped tickets occurs at 1:00 AM.
Hence, depending on the 48-hour mark in relation to 1:00 AM, an unbumped ticket will be automatically bumped anytime just after 48 hours to just before 72 hours.
Is there a way to view a history of orders that were left open (i.e., unbumped)? For example, open orders from a week ago?
No. At this time there is no means to view a history of orders that were left open (i.e., unbumped)?
Can I have multiple meal courses print on one KMS ticket?
No. When meal courses are enabled in POS, each course will display as an individual ticket.
I have meal courses enabled; why are the course tickets not in order (e.g., course 2 is before course 1)?
This is a current known issue that will be addressed in the future. The issue can occur when a Fire All is done by the POS operator that simultaneously sends each course to the KMS.
Everything is showing on my Expo screen. I only want specific items displayed.
This indicates that the expeditor station is not configured to filter items by production areas, and therefore shows items from all production areas. To have the expeditor station filter by production areas:
- In the Touch Admin software, open the expeditor station.
- Select the If an EXPO, filter by production areas? option.
- Select the production areas to assign to the expo station to determine what items the expo station displays.
- Click the Update Expo Station to apply your changes.
How are items sorted on an onscreen ticket or printed ticket?
Items in the ticket are displayed at random and do not follow the menu item sort order in the core system. However, if the Force Entree to be at top of ticket when present option is selected in the KMS configuration, then items in the Entree menu category will display at the top of the ticket.
Also note that if meal courses are enabled, the items will present in their assigned meal course, but will be randomly sorted in that meal course.
My instant orders (IO) are not showing on my KMS screen?
This is most likely because the server not selecting the correct KMS location when setting up instant ordering in the Touch app. The KMS location is selected in the Select Meal Assembly field (screenshot below). Communicate with your servers to ensure they choose the correct location. If needing to change the name of the KMS location to something more recognizable for your servers, see Editing a KMS Location.
Another reason why a ticket will not display on the KMS screen is the following is true:
- Menu item(s) are not assigned to production area.
and/or - Menu item(s) are assigned to production area, but that production area is not associated with the station.
and - The station does not have the Default Fallback Station (when no others match production areas) check box selected that would it allow to display the above menu items.
My advanced orders are not showing on my KMS screen?
If advanced orders are not showing on your KMS screen, it could be that advanced orders are configured to only be sent to the core system, and not the KMS.
In the Touch Admin software, select Account Settings. And then ensure the Only send Advanced Orders back to MealSuite, do not send to KMS or Printer check box is clear (not selected). If selected, clear it and then click the Update Facility button to apply your changes.
Another reason why a ticket will not display on the KMS screen is if the following is true:
- Menu item(s) are not assigned to production area.
and/or - Menu item(s) are assigned to production area, but that production area is not associated with the station.
and - The station does not have the Default Fallback Station (when no others match production areas) check box selected that would it allow to display the above menu items.
Can an item from the POS be refired?
An item that is fired from the POS cannot be refired. On the KMS station, you can recall the last bumped ticket to which the item belonged (see Recalling the Last Bumped Ticket above) or recall a ticket from the past 24 hours (see Recalling a Bumped Ticket form past 24 hours above).
Does voiding an item or a whole order automatically cancel the item/ticket on the KMS?
No. Voiding an item or the whole order on the POS does not automatically communicate the change on the KMS to cancel the ticket. The POS operator (i.e., server) will need to verbally inform the kitchen staff about the voided item(s) or ticket.
What should a POS operator (i.e., server) do if a customer changes their order after the ticket has been fired?
If a customer changes their order after the ticket has been fired, the POS operator (i.e., server) can void an item or the entire ticket.
However, voiding does not automatically cancel the ticket on the KMS screen or printer. Therefore the POS operator must verbally inform the kitchen staff about the voided item(s) or ticket.
What is the timeout setting for a KMS screen?
The timeout setting is set in the permissions profile that is assigned to the Touch app user who accesses the KMS screen. The timeout settings can be configured by MealSuite Support. If you are MealSuite Support, see the following internal article: Managing Touch App Permission Profiles (INTERNAL).
Do service notes (i.e., daily notes and meal-specific notes) for a resident/patient profile appear on an onscreen KMS ticket?
No. Service notes (i.e., daily notes and meal-specific notes) do not appear on an onscreen KMS ticket. However service notes do appear on a physically printed ticket (except for one unique scenario; click here for more information)
Do profile notes for a resident/patient profile appear on an onscreen KMS ticket?
No. Profile notes do not appear on an onscreen KMS ticket. However profile notes can be configured to appear on a physically printed ticket (click here for more information).
Does a personal notes added to a menu item (i.e., item note) appear on an onscreen KMS ticket?
Yes. A personal note that was added to a menu item (i.e., item note) will appear on a KMS ticket, as per example screenshot below.
Do server notes entered for the order in the Touch app appear on an onscreen KMS ticket?
Yes. Server notes entered for the order on the Touch app appear on an onscreen KMS ticket, as per screenshot below.
Does an item note entered on the POS appear on a KMS ticket?
Yes. An item note entered on the POS appears on a KMS ticket.
Does a ticket note entered on the POS appear on a KMS ticket?
Yes. A ticket note entered on the POS appears on a KMS ticket.
Why are my tickets being sorted by table/seat order instead of time received?
This indicates that the internal option to sort by tables/seats is enabled. To disable this option, please reach out to MealSuite Support. If you are MealSuite Support, see the following internal article to disable the option: Grouping KMS Tickets by Table (INTERNAL).
Do tickets automatically close if not manually closed?
Yes. At midnight fully-paid tickets will automatically close (unless it is a To Go order). This functionality is hard-coded in the system and is not available as a setting.