Entering Service Notes for a Resident/Patient
The Service Notes section (screenshot below) of a person’s profile allows you to enter the following types of notes:
- Daily
- Breakfast
- Lunch
- Dinner
- Snack AM
- Snack PM
- Snack HS
These notes will print on people reports, the POS system, and the Touch app to aid your servers when they are serving the residents/patients. For example, assume the resident requires a lip plate when being served, then in the Daily field, you would enter “Lip Plate”. Assume at dinner they prefer their food cut up, then in the Dinner field you would enter “Cut up food”.
The limit for a service note is 100 characters.
Entering Profile Notes for a Resident/Patient
The Profile Notes section (screenshot below) of a person’s profile allows you to add notes about the patient/resident that does not relate to their meal service. For example, a note about a nutrition assessment being completed on a specific date. These notes will print on people reports, the POS system, and the Touch app to aid your servers when they are serving the residents/patients.
There is no character limit for a profile note.
After adding the note, click Save at the top of the panel. A timestamp is applied to the note along with the username of the person who added note.
In addition, if your account utilizes a MealSuite Connect interface to an EHR, then any profile notes included in a message from the EHR are added to the Profile Notes section.
The most recent profile note is displayed at the top of the list.
About Profile Notes Automatically Added from PointClickCare® (PCC)
When processing a diet order message from the Connect interface to PCC, and the message contains additional directions, then the profile note is caveated with the text: PCC diet order additional directions followed by the directions, so as to clearly indicate that the message is from PCC. For example, PCC diet order additional directions: Make Hot 100 degree for Foods.
If a subsequent diet order message is received, and there are no additional directions in the new message (but in a previous message there were additional directions), then the word "None" is displayed after the PCC diet order additional direction text to indicate that the previous message no longer applies.
Displaying Profiles Notes on the Touch App Ordering Screen and Tickets
To have profile notes appear on the Touch app ordering screen and tickets, please reach out to MealSuite Support. If you are MealSuite Support, reference the following internal article: Including Profile Notes on Touch Screen and Tickets.