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Configuring Connect Interface Settings

Kevin U
  • Updated

Configuring Connect Interface Settings

You can configure certain settings that will be applied when EHR (aka EMR) messages are processed by a MealSuite Connect interface. For example, when an EHR discharge message is received, do you want the Connect interface to archive the person in your MealSuite account or delete the person from your MealSuite account?

Before using your MealSuite Connect interface, it is highly recommended to first configure the interface settings to what is required for your MealSuite account. This will save you time from having to manually and individually make changes to each people profile when you begin receiving EHR messages for them. Interface settings are configured via the Connect Settings screen. To access the Connect Settings screen: 

  1. Open the Connect screen (People > Connect).
  2. Click the Settings button. The Connect Settings screen appears as a slide-out panel.
  3. After making any changes, ensure to click Save at the top right of the slide-out panel. 

    save_slide_out_panel.png
  4. A confirmation message appears, stating that exiting profiles are not affected by the changing of settings, and instead will only apply to any new incoming updates. 

    changing_settings.png

A Connect interface is associated with a people group. Each people group associated with a Connect interface is listed as a tab at the top of the screen so that you can individually configure its settings. 

connect_settings.png

Non-PointClickCare Connect Interface Settings

For a non-PointClickCare Connect interface, the settings are as follows:

Section Setting Action to Take on Resident/Patient Profile in MealSuite Account
Admits & Readmits New Admits are matched to existing profiles using name and

When a new admit message is received, the Connect interface will match it against existing resident/patient profiles using the name and another piece of data. The other piece of data can be as follows: 

  • Date of Birth
  • External ID
  • MRN (medical record number)
People profile Client ID field is: For the Client ID field on the resident/patient profile, does the Connect interface populate it with the EHR/EMR ID or instead just leave the field blank? 
When new profile is created, default Service type is:

What service type is applied for a new admit?

  • Non-Select
  • Table Select
  • Advanced Ordering
When new profile is created, default Diet type is: When a new resident/patient profile is created, what is the default diet type to be assigned to the profile? 

Warning: It is recommended to select Unknown - No Food or NPO as the default, as that is the lowest risk option for safety reasons. The diet order can then be manually updated when needed.
When new profile is created, default Texture type is:

When a new resident/patient profile is created, what is the default texture type to be assigned to the profile? 

Warning: It is recommended to select Unknown - No Food or NPO as the default, as that is the lowest risk option for safety reasons. The diet order can then be manually updated when needed.
When new profile is created, default Fluid type is:

When a new resident/patient profile is created, what is the default fluid type to be assigned to the profile? 

Warning: It is recommended to select Unknown - No Food or NPO as the default, as that is the lowest risk option for safety reasons. The diet order can then be manually updated when needed.
When a person is readmitted When a resident/patient is readmitted in the EMR, does the Connect interface unarchive the existing MealSuite profile or create a new profile?
When a person is readmitted When a resident/patient is readmitted in the EMR, does the Connect interface apply the default diet order (determined from above options) or keep their pre-existing diet order in the MealSuite profile?  
Message Processing When a person is discharged from EMR, their profile is:  When a resident/patient is discharged from the EMR, is their MealSuite profile archived or deleted?
When a person is marked as deceased in EMR, their profile is:  When a resident/patient is marked as deceased in the EMR, is their MealSuite profile archived or deleted? 
Leave of absence messages from EMR are

When a resident is marked as LOA in the EMR, is the LOA message set to Processed by the Connect interface or set to Ignored? 

  • If processed, then the resident's MealSuite profile will be automatically marked as off-premise or on-premise accordingly. For more information as to what occurs when a resident is marked as off-premise, see About Marking a Person as Off-Premise (LOA). 

  • If ignored, then the any LOA messages are ignored in the system, and the resident is treated as on-site. 
Food intolerances will be added to the profile as 

When an intolerance is assigned to a resident/patient in the EMR, select how that intolerance is to be processed for their MealSuite profile: 

Do not serve customizations - the intolerance will be assigned to a preference group, which then will be automatically set as a "do not serve" on the resident/patient's personal menu.

Allergies - the intolerance will be mapped to an allergen group, which will then be automatically assigned to the resident/patient profile. 
Notifications Auto Acknowledge the following message types

You can set up your MealSuite account to automatically acknowledge the following message types: 

  • Demographic Updates
  • Admits, transfers, discharges & leave of absence .
  • Allergy updates

When a message is set to be automatically acknowledged it means you do not have to manually acknowledge the message. 
When acknowledging Admits, transfers and discharge messages:

If acknowledging admits, transfer and discharge messages, you have the following options when the message is received: 

  • Open profile for review
  • Do not open profile

PointClickCare (PCC) Connect Interface Settings

For a PointClickCare (PCC) Connect interface, the settings are as follows:

Section Setting Action to Take on Resident/Patient Profile in MealSuite Account
Admits & Readmits People profile Client ID field is: For the Client ID field on the resident/patient profile, does the Connect interface populate it with the PCC facility ID or instead just leave the field blank? 
When new profile is created, default Service type is:

What service type is applied for a new admit?

  • Non-Select
  • Table Select
  • Advanced Ordering
When new profile is created, default Diet type is: When a new resident/patient profile is created, what is the default diet type to be assigned to the profile? 

Warning: It is recommended to select Unknown - No Food or NPO as the default, as that is the lowest risk option for safety reasons. The diet order can then be manually updated when needed.
When new profile is created, default Texture type is:

When a new resident/patient profile is created, what is the default texture type to be assigned to the profile? 

Warning: It is recommended to select Unknown - No Food or NPO as the default, as that is the lowest risk option for safety reasons. The diet order can then be manually updated when needed.
When new profile is created, default Fluid type is:

When a new resident/patient profile is created, what is the default fluid type to be assigned to the profile? 

Warning: It is recommended to select Unknown - No Food or NPO as the default, as that is the lowest risk option for safety reasons. The diet order can then be manually updated when needed.
When a person is readmitted When a resident/patient is readmitted in PCC, does the Connect interface unarchive the existing MealSuite profile or create a new profile?
When a person is readmitted When a resident/patient is readmitted in PCC, does the Connect interface apply the default diet order (determined from above options) or keep their pre-existing diet order in the MealSuite profile?  
Message Processing When a person is discharged from EMR, their profile is:  When a resident/patient is discharged from PCC, is their MealSuite profile archived or deleted?
When a person is marked as deceased in EMR, their profile is:  When a resident/patient is marked as deceased in PCC, is their MealSuite profile archived or deleted? 
Leave of absence messages from EMR are

When a resident is marked as LOA in the EMR, is the LOA message set to Processed by the Connect interface or set to Ignored? 

  • If processed, then the resident's MealSuite profile will be automatically marked as off-premise or on-premise accordingly. For more information as to what occurs when a resident is marked as off-premise, see About Marking a Person as Off-Premise (LOA). 

  • If ignored, then the any LOA messages are ignored in the system, and the resident is treated as on-site. 

Note: If your account is maintaining a single profile between people groups (i.e., PCC facilities), the Leave of Absence setting must be set to Processed. This is because the system relies on LOA and LOA return messages to update the resident profile with the latest PCC info from whatever PCC facility the resident has been discharged from or admitted to. 
Food intolerances will be added to the profile as 

When an intolerance is assigned to a resident/patient in PCC, select how that intolerance is to be processed for their MealSuite profile: 

Do not serve customizations - the intolerance will be assigned to a preference group, which then will be automatically set as a "do not serve" on the resident/patient's personal menu.

Allergies - the intolerance will be mapped to an allergen group, which will then be automatically assigned to the resident/patient profile. 
Use resident photos in resident profile To include the resident photo from PCC in the MealSuite profile, select Yes. 
Notifications Auto Acknowledge the following message types

You can set up your MealSuite account to automatically acknowledge the following message types: 

  • Demographic Updates
  • Admits, transfers, discharges & leave of absence .
  • Allergy updates

When a message is set to be automatically acknowledged it means you do not have to manually acknowledge the message. 
When acknowledging Admits, transfers and discharge messages:

If acknowledging admits, transfer and discharge messages, you have the following options when the message is received: 

  • Open profile for review
  • Do not open profile