- About the Connect Screen
- What Does Acknowledging a Message Do?
- Why is "Action Needed" for a Message?
- What is the "Update now" button in the Acknowledged By column?
- Searching on the Connect Screen
- Filtering Messages on the Connect Screen
- Setting Preferred Columns on the Connect Screen
- What Else Should I Know About the Connect Screen?
About the Connect Screen
The Connect screen (People > Connect) is where messages received from an EHR system are listed for you to acknowledge or resolve.
If your account uses more than one people group, then each people group is listed as a tab at the top of the screen for you to select to see the profiles of a specific group. An individual MealSuite Connect interface is connected with an EHR system or a specific facility in your EHR system (e.g., PointClickCare); therefore each people group tab represents an individual Connect interface to an EHR system or a specific facility in your EHR system.
Note: The All tab is available if your account is connected to only a single EHR system (e.g., PointClickCare). If your account is connected to different EHR systems, the All tab is not available due to the UI/functionality differences between Connect interfaces that cannot be accommodated in the single All tab.
What does Acknowledging a message Do?
If a message is received by Connect with no issues, then it appears with the Acknowledge button. A message needs to be acknowledged by a designated user in your MealSuite account so that it proves it has been read (i.e., a read receipt). When a message is acknowledged, the system records the date and time of the acknowledgement, which can be viewed in the history of a person’s profile.
See Acknowledging Connect Messages for more information and instructions on acknowledging messages.
Why is "Action Needed" for a Message?
If a Connect message from an EHR system contains data in the form of a person, room, allergy or diet order that is not mapped to a corresponding MealSuite entity (person, room, allergy, diet order), then the Connect interface cannot process the message, and that message appears with the Action Needed button for you to take action and map the unmapped data.
See Resolving Connect Messages for more information and instructions on resolving "Action Needed" messages.
What is the "Update now" button in the Acknowledged By column?
For a Connect interface to PointClickCare, automatic synching process for a profile can sometimes fail for a variety of reasons. When an initial sync fails, the interface will attempt again and the message details in the Update Details column states Update pending [Profile Name]'s profile could not be updated from PointClickCare. We'll try again automatically - no action needed.
However, if after three attempts the sync is still not successful, then the user is prompted to try again later or contact MealSuite Support with the following message in the Update Details column: Update failed [Profile Name]'s profile could not be updated from PointClickCare. You may try to update now -- contact support if this is not successful.
As the user, you can click the Update now button to attempt a sync. If if does not work, then contact MealSuite Support.
Searching on the Connect Screen
A message is identified by the person’s name. Therefore you can conduct a search for messages associated with a resident/patient by entering that person’s name in the Search field.
Filtering Messages on the Connect Screen
You can use the filters to return messages that match your inputted filter criteria. The filters are described as follows:
| Filter | Description |
| Received Between |
|
| Status |
|
| Message Type (depending on your MealSuite product license) |
|
Setting Preferred Columns on the Connect Screen
You can customize the information on the Connect screen (People > Connect) by setting your preferred columns.
- Click the Set Columns button (first screenshot below) to display the Set Columns pop-up (second screenshot below), which allows you to choose your preferred columns to display.
Note that for a PointClickCare (PCC) Connect interface, the available columns are different, as indicated in screenshot below.
- For the columns you want onscreen, drag-and-drop them from the right side of the pop-up to the left side of the pop-up. Conversely, for the columns you do not want onscreen, drag-and-drop them from the left side of the pop-up to the right side of the pop-up
- You can determine the sort order of the columns displayed onscreen by clicking, holding, and dragging a column to it desired spot in the column list.
- Click Apply to apply your changes and close the pop-up.
What Else Should I Know About the Connect Screen?
Messages are listed on the Connect screen by received date, with the most recent message at the top.
The screen can display up to 100 messages per page.
The default view is to show all new messages from all dates. You can change the view via the filters.